Richard L Torres
San Antonio,USA
Summary
Experienced in Data Center chiller start ups with a strong focus on customer service, communication, multitasking, and problem-solving in fast-paced settings. Proven ability to manage projects and meet deadlines while maintaining high-quality standards and eager to leverage skills as a Service Working Lead to drive success and grow the team. Assisted with starting the Microsoft Data Center Team and have helped out throughout the years.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Data Center Mechanic
Johnson Controls
San Antonio, Texas
10.2008 - Current
- Worked with coworkers to complete start ups and commissioning, repairs, unit changeouts, maintenance and factory service recalls.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. I was put in charge of our national accounts team when I was a third year apprentice. I was in charge of Sprint Data sites, Verizon Wireless Data sites, Level 3 Data sites and CVS Pharmacies. Managed the Central Library HVAC maintenance contract for a year.
- Respond quickly to meet customer needs and resolve problems to include emails, texts or teams meetings. I've been asked to give several customer owner trainings on new equipment purchased.
- Committed to delivering excellent customer service while working in a fast-paced environment. Following up with customers after repairs or maintenance is complete.
- Focused on learning new skills and staying updated with industry changes. Studying and learning the new Chillers coming out in our industry to support our customers.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times. Check in when arriving to a job site, letting the contact know what issues were found and providing a quote in a timely manner to get their equipment back in service.
- Met deadlines while maintaining high-quality deliverables.
- Upon making Journeyman I've managed and coordinated multiple projects while ensuring timely completion including pre start ups and start ups on YVAA, YVFA, YLAA and YK and YMC2 Chillers, York Fan Wall Units for Cyrus One 1506, Stream and Vantage Data Centers.
- Troubleshot minor problems and reported larger technical issues.
- Performed general maintenance and repairs on Data Centers, Hospitals, Schools and other large contracts.
HVAC Apprentice
Service Mechanical Group
San Antonio, Texas
04.2008 - 09.2008
- Worked with team members and other apprentices to promote a positive and safe work environment.
- Participated in hands-on learning with Journeyman, attended the apprenticeship school in the evenings.
- Performed tasks as directed by supervisor or journeyman.
- Loaded and unloaded company vehicles with equipment and tools for jobs.
- Enhanced leadership qualities by taking initiative on tasks assigned.
Large Store Account Manager
Big Red/ 7 Up Bottling Company
San Antonio, TX
03.2003 - 04.2008
- Established relationships with key customers(HEB and Wal-Mart) to grow loyalty and grow the business.
- Managed a team of merchandisers, providing guidance on best practices for growth and to resolve customer issues.
- Created promotional materials that drove store traffic and boosted brand awareness. Establishing relationships with store management for product displays and incremental sales.
- Analyzed consumer trends to develop new products and services that increased customer satisfaction.
- Monitored current trends in the marketplace to stay ahead of competitors' offerings.
- Provided training sessions for all staff members on proper procedures for taking care of these retail stores.
- Tracked store inventory and ordered new products to prevent shortages.
- Monitored customer service levels and implemented necessary changes to improve customer satisfaction.
- Analyzed sales numbers and performance metrics to locate deficits and implement process improvements.
- Leveraged new sales strategies to increase store revenue.
Education
Certificate of Apprenticeship - HVAC
Local 142 Plumbers/ Pipefitters/ HVAC
San Antonio, TX05.2014
Diploma - Residential HVAC
Everest Institute Residential HVAC
San Antonio, TX02.2008
Skills
29 Years in Customer service
175Years in the industry,11 Years as a Journeyman
Attention to detail
Time management
Active listening
Decision-making
Calm under pressure
Customer relations
Hand and power tools
Maintenance and repairs
Troubleshooting skills
Preventive Maintenance
Mechanical systems
Workplace safety
Customer service
Safety management
Work order management
Certification
- YVAA/YVFA/YCIV/YCAV Vsd certified
- York Factory trained Chiller
- York Factory trained HVAC
- ABB 550 and 580 VFD certified
- UA Star Certified
- OSHA 30
- EPA Universal
References
• Timothy Hildebrand, Data Center Service Working Lead
Timothy.j.Hildebrand@jci.com, (210) 439-9933, Johnson Controls,
Current supervisor
• Daniel Longoria, HVAC Service Rep, Daniel.longoria@jci.com, (210)
215-8459, Johnson Controls, Former TTL
• Phillip Lopez, HVAC TBSM Microsoft, Phillip. Michael. Lopez@jci.com,
(210) 612-3438, Johnson Controls, Former In-Field Colleague
• Daniel Upton, HVAC TB Tech Tm Ld DtaCtr, Daniel.J.Upton@jci.com,
(210) 716-8704, Johnson Controls, Colleague
Timeline
Data Center Mechanic
Johnson Controls
10.2008 - Current
HVAC Apprentice
Service Mechanical Group
04.2008 - 09.2008
Large Store Account Manager
Big Red/ 7 Up Bottling Company
03.2003 - 04.2008
Certificate of Apprenticeship - HVAC
Local 142 Plumbers/ Pipefitters/ HVAC
Diploma - Residential HVAC
Everest Institute Residential HVAC