Angela Clance
Keystone Heights,FL
Summary
A challenging and responsible career position, where experience and professional abilities will have valuable application. To attain a position which will provide opportunities for professional growth and personal satisfaction.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Technician 2, RPhT, CPhT
HCA Florida, North Florida Hospital
12.2021 - Current
- Triage medication messages
- Triage phone calls
- Delivering of medications including control medication
- Inventory
- Stocking Pyxis
- Picking stock
- Preparing medications for delivery
- Training employees
- Pre packing medications
- Helping develop workflows
- Preparing IV medications
- Aseptic Techniques
Lead Pharmacy Technician RPhT, CPhT
CVS
04.2008 - 04.2022
- Enter new patient profiles and prescriptions into medication input software system
- Efficiently answered multi-line phone calls
- Process high volume of order requests from nurses, doctors and pharmacists
- Maintained drug and office supplies inventory levels by ordering by conducting purchase orders and verifying delivery
- Correctly price and file prescriptions after being filled
- Enter and complete prescription and insurance billing into patient profiles
- Retrieve, count and measure drugs that are capped/uncapped vials and bottles
- Label all products appropriately, including cautionary and auxiliary labels
- Communicate with all customers and staff in pleasant and professional manner
- Precisely processed third party prescriptions and managed adjudication review
- Managed pharmacy inventory through proper medication ordering, returns and inter-store transfers
- Completed weekly schedules according to payroll policies.
- Trained staff to deliver outstanding customer service
- Counseling employees
Pharmacy Technician RPhT, CPhT
Shands
01.2020 - 11.2021
- Triage medication messages
- Triage phone calls
- Delivering of medications including control medication
- Inventory
- Ordering medications and supplies
- Stocking omnicell
- Picking stock to be stocked in omnicell
- Making certain iv drug in satellite pharmacy environment
- Preparing medications for delivery
- Training employees
Asst. Manager/Shift Supervisor/Pharmacy
CVS
12.1994 - 04.2008
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Design and implemented customer satisfaction metrics
- Stocked and restocked inventory
- Supervised employees in sales, inventory-taking and reconciling cash receipts
- Conducted promotions, demotions, and terminations when necessary
- Completed weekly schedules according to payroll policies
- Tracked employees' attendance and work hours while monitoring daily projects for efficiency.
- Wrote order supply requests to replenish merchandise
- Trained staff to deliver outstanding customer service
- Opened and closed store, which included counting cash drawers and making bank deposits
- Maintained safe and clean work environment while complying and enforcing procedures and regulations
- Helped prepare scripts for patients
- Triage phone calls
- Entering of scripts
Education
High school diploma -
Atlantic Community High School
Delray Beach, FL06.1991
Skills
- Phone Etiquette (29 years)
- Customer Service (29 years)
- HIPAA (20 years)
- Pharmacy Technician Experience (20 years)
- Medical billing
- Prescription Filling and Labeling
- Responding to customer situations with sensitivity
- Development in any professional field
- Employee Recruitment and Hiring
- Employee Performance Evaluations and Scheduling
- Pharmacy Operations Management
- Drug Inventory Management
- Medicare and Medicaid Process
Certification
- CPhT - Certified Pharmacy Technician
- RPhT- Registered Pharmacy Technician
Volunteering in the community with Nigel's Crew
We have a yearly fundraiser that helps raise funds for special needs classroom and raise awareness in the local community.
Timeline
Pharmacy Technician 2, RPhT, CPhT
HCA Florida, North Florida Hospital
12.2021 - Current
Pharmacy Technician RPhT, CPhT
Shands
01.2020 - 11.2021
Lead Pharmacy Technician RPhT, CPhT
CVS
04.2008 - 04.2022
Asst. Manager/Shift Supervisor/Pharmacy
CVS
12.1994 - 04.2008
High school diploma -
Atlantic Community High School
- CPhT - Certified Pharmacy Technician
- RPhT- Registered Pharmacy Technician
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