Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Richard Machado

San Diego,United States

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

CRMLS, Inc
Chino Hills, CA
08.2018 - 09.2019
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, managed approximately 75 calls per day and constructed detailed report for each call
  • Assisted real estate experts in navigating company website and placing homes for sale, improving overall user experience.

Customer Service Representative

Sandicor, Inc
San Diego
08.2017 - 08.2018
  • Assisted real estate experts in navigating company website and placing homes for sale improving overall user experience.
  • Resolved customer complaints with empathy, managed approximately 75 calls per day and constructed detailed report for each call
  • Streamlined call center processes for improved efficiency and reduced wait times.

Education

Bachelor of Science - Software Engineering

Arizona State University
Tempe, AZ
05.2026

Skills

  • Data Entry
  • Product Knowledge
  • Information Security
  • Complaint resolution
  • Data Collection
  • Call Management
  • Project Management
  • Amazon Web Services
  • Databases
  • Data Collection
  • Call Management
  • HTML experience
  • JavaScript experience

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

CRMLS, Inc
08.2018 - 09.2019

Customer Service Representative

Sandicor, Inc
08.2017 - 08.2018

Bachelor of Science - Software Engineering

Arizona State University
Richard Machado