Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
CRMLS, Inc
Chino Hills, CA
08.2018 - 09.2019
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, managed approximately 75 calls per day and constructed detailed report for each call
Assisted real estate experts in navigating company website and placing homes for sale, improving overall user experience.
Customer Service Representative
Sandicor, Inc
San Diego
08.2017 - 08.2018
Assisted real estate experts in navigating company website and placing homes for sale improving overall user experience.
Resolved customer complaints with empathy, managed approximately 75 calls per day and constructed detailed report for each call
Streamlined call center processes for improved efficiency and reduced wait times.