Summary
Education
Work History
Skills
Languages
Timeline
Generic

Richard Mack

Baltimore,MD

Summary

Dynamic professional with extensive experience in customer service and security supervision. At M&M Bedding LLC, I enhanced customer satisfaction through effective communication and active listening. Proven ability to evaluate complex situations critically, ensuring compliance and safety in previous roles. Skilled in operational efficiency and team collaboration, driving results in fast-paced environments.

Education

Bachelor of Arts - Urban Studies/ African-American Studies

University of Maryland Baltimore County
Catonsville, MD
08.1979

Work History

Customer Service Representative

M&M Bedding LLC
  • Resolved customer inquiries efficiently through phone and email communication.
  • Processed orders accurately while maintaining high levels of customer satisfaction.
  • Assisted in training new team members on company policies and procedures.
  • Maintained product knowledge to address customer needs effectively.

Security Supervisor

Admiral Security Services, Inc.
01.2017 - 08.2025
  • Oversaw security systems to maintain safety and compliance within facility.
  • Assisted in conducting routine safety inspections to identify potential hazards.
  • Supported implementation of emergency response procedures and protocols.
  • Collaborated with team members to maintain a secure environment for staff and visitors.

Label Machine Operator

Fuchs North America
01.2010 - 08.2013
  • Operated label machine to ensure accurate product labeling and adherence to safety standards.
  • Conducted routine maintenance checks on labeling equipment to enhance operational efficiency.
  • Collaborated with team members to improve workflow processes and reduce downtime during production cycles.

Mortgage Loan Officer

Savings First Mortgage LLC
01.2005 - 08.2009
  • Evaluated borrower creditworthiness and financial information to facilitate loan approvals.
  • Guided clients through mortgage application processes, ensuring clarity and compliance with regulations.

Mail Handler/ 204 B Acting Supervisor

USPS
12.1980 - 05.2004
  • Sorted and distributed incoming mail to designated areas efficiently.
  • Assisted in maintaining a clean and organized work environment.
  • Collaborated with team members to ensure timely mail delivery.

Skills

Customer service

Languages

Spanish
Elementary

Timeline

Security Supervisor

Admiral Security Services, Inc.
01.2017 - 08.2025

Label Machine Operator

Fuchs North America
01.2010 - 08.2013

Mortgage Loan Officer

Savings First Mortgage LLC
01.2005 - 08.2009

Mail Handler/ 204 B Acting Supervisor

USPS
12.1980 - 05.2004

Customer Service Representative

M&M Bedding LLC

Bachelor of Arts - Urban Studies/ African-American Studies

University of Maryland Baltimore County
Richard Mack