Bachelor of Arts - Urban Studies/ African-American Studies
University of Maryland Baltimore County
Catonsville, MD08.1979
Richard Mack
Baltimore,MD
Summary
Dynamic professional with extensive experience in customer service and security supervision. At M&M Bedding LLC, I enhanced customer satisfaction through effective communication and active listening. Proven ability to evaluate complex situations critically, ensuring compliance and safety in previous roles. Skilled in operational efficiency and team collaboration, driving results in fast-paced environments.
Education
Work History
Customer Service Representative
M&M Bedding LLC
- Resolved customer inquiries efficiently through phone and email communication.
- Processed orders accurately while maintaining high levels of customer satisfaction.
- Assisted in training new team members on company policies and procedures.
- Maintained product knowledge to address customer needs effectively.
Security Supervisor
Admiral Security Services, Inc.
01.2017 - 08.2025
- Oversaw security systems to maintain safety and compliance within facility.
- Assisted in conducting routine safety inspections to identify potential hazards.
- Supported implementation of emergency response procedures and protocols.
- Collaborated with team members to maintain a secure environment for staff and visitors.
Label Machine Operator
Fuchs North America
01.2010 - 08.2013
- Operated label machine to ensure accurate product labeling and adherence to safety standards.
- Conducted routine maintenance checks on labeling equipment to enhance operational efficiency.
- Collaborated with team members to improve workflow processes and reduce downtime during production cycles.
Mortgage Loan Officer
Savings First Mortgage LLC
01.2005 - 08.2009
- Evaluated borrower creditworthiness and financial information to facilitate loan approvals.
- Guided clients through mortgage application processes, ensuring clarity and compliance with regulations.
Mail Handler/ 204 B Acting Supervisor
USPS
12.1980 - 05.2004
- Sorted and distributed incoming mail to designated areas efficiently.
- Assisted in maintaining a clean and organized work environment.
- Collaborated with team members to ensure timely mail delivery.
Skills
Customer service
Languages
Spanish
Elementary
Timeline
Security Supervisor
Admiral Security Services, Inc.
01.2017 - 08.2025
Label Machine Operator
Fuchs North America
01.2010 - 08.2013
Mortgage Loan Officer
Savings First Mortgage LLC
01.2005 - 08.2009
Mail Handler/ 204 B Acting Supervisor
USPS
12.1980 - 05.2004
Customer Service Representative
M&M Bedding LLC
Bachelor of Arts - Urban Studies/ African-American Studies
University of Maryland Baltimore County