Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Richard-Malik Anderson

Summary

Dynamic leader with a proven track record at Amazon, adept at fostering team collaboration and enhancing operational efficiency. Skilled in logistics management and customer relations, I excel in implementing process improvements and cultivating strong client relationships. My approach has significantly boosted employee loyalty and customer satisfaction, showcasing my exceptional communication skills and analytical prowess.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Area Manager of Operations

Amazon
01.2021 - 10.2024
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
  • Implemented safety protocols to maintain a secure work environment for employees and customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Package Handler

UPS
10.2021 - 11.2023
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Produce Associate

Sam's Club
03.2021 - 11.2022
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.

Electronics Associate

Walmart
04.2019 - 05.2021
  • Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
  • Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
  • Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.

Education

Vocational Degree - Electrical Engineering

Tulsa Welding School & Technology Center
243 Greens Rd A, Houston, TX 77060
06-2024

Bachelor of Science - HTML, CSS, & Javascript

Atlanta Technical College
1560 Metropolitan Pkwy SW, Atlanta, GA 30310
07-2022

High School Diploma -

Henry E. Lackey High School
3000 Chicamuxen Rd, Indian Head, MD 20640
06-2018

Skills

  • Exceptional communicator
  • Multitasking abilities
  • Written Communication
  • Customer Relations
  • Planning and Coordination
  • Analytical skills
  • Detail-oriented
  • Operational efficiency
  • Logistics management
  • Workforce planning
  • Cross-functional coordination
  • Staff supervision
  • Accepts direction and coaching graciously
  • Good listening skills
  • Teamwork
  • Technical illustration
  • 2D design
  • Photographic editing
  • Logo creation
  • Web Design
  • Photo editing
  • Front-end development
  • Javascript
  • HTML
  • CSS
  • Web technologies: angularjs, jQuery, bootstrap
  • Mobile app development
  • Networking skills
  • Mixing Skills
  • Multi-Camera Editing
  • Creative Collaboration
  • Adobe CS6 Knowledge
  • Title and chapter creation
  • Syncing and Narration
  • Memorization skills
  • Television and film background
  • Mechanical skills
  • Ability to troubleshoot
  • Understanding of engineering
  • System repairs
  • Soldering and wiring
  • Installation
  • Hardware diagnostics
  • Troubleshooting
  • Wire assembling

Certification

  • CMRT - Certified Maintenance and Reliability Technician
  • MCPD - Microsoft Certified Professional Developer
  • Certified Webmaster
  • Electrician Certification

Languages

Spanish
Professional Working

Timeline

Package Handler

UPS
10.2021 - 11.2023

Produce Associate

Sam's Club
03.2021 - 11.2022

Area Manager of Operations

Amazon
01.2021 - 10.2024

Electronics Associate

Walmart
04.2019 - 05.2021

Vocational Degree - Electrical Engineering

Tulsa Welding School & Technology Center

Bachelor of Science - HTML, CSS, & Javascript

Atlanta Technical College

High School Diploma -

Henry E. Lackey High School

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Richard-Malik Anderson