Mackenzie Gordon
Tooele
Summary
Experienced with managing high-volume accounts and resolving delinquent payments efficiently. Knowledge of regulatory compliance and strategic decision-making ensures optimized recovery and minimized risk.
Overview
13
13
years of professional experience
Work History
Senior Collections Specialist
Wells Fargo
04.2016 - Current
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- worked pre charge off and post charge off accounts to recover the most revenue
- negotiated settlements for credit cards
Senior Collections Specialist
Discover Bank
06.2012 - 03.2016
- Maintained detailed records of borrower interactions, ensuring accurate documentation and seamless handoffs between team members for optimal collection outcomes.
- Assisted borrowers in understanding their financial obligations, explaining complex loan terms, interest rates, and repayment schedules.
- Improved negotiation skills through regular training sessions, resulting in higher recovery rates for outstanding loan balances.
- Enhanced borrower relationships through empathetic listening and providing relevant information on available repayment options.
Education
High School Diploma -
Tooele High School
Tooele, UT05-2011
Skills
- Delinquent account management
- Repayment plan structuring
- Debt negotiation
- Call center experience
Timeline
Senior Collections Specialist
Wells Fargo
04.2016 - Current
Senior Collections Specialist
Discover Bank
06.2012 - 03.2016
High School Diploma -
Tooele High School
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