Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Richard Martin

Phoenix,AZ

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

11
11
years of professional experience

Work History

Store Manager

Firestone Auto Care
02.2017 - 09.2019
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Assisted with hiring, training and mentoring new staff members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Raised property accuracy and accountability by creating new automated tracking method.

Manager

Arby's Restaurant
08.2015 - 01.2017
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • The rest of my activities mirror the same as my previoius employer

Owner/Operator Truck Driver

Tddd Trucking
02.2009 - 06.2015
  • Managed day-to-day business operations.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Operated with safety and skill to avoid accidents and delays.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Maintained current Class [Type] CDL with Hazardous Materials and Doubles and Triples endorsements.
  • Assessed financial reports and statements regularly to update processes and operations for greater profitability.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.

Education

Bachelor of Science - Psychology/Communications

University of Davis
Davis, CA
06-1990

Skills

  • Store operations oversight
  • Hourly shift management
  • Promotional planning
  • Operational budgeting
  • Store operations
  • Root-cause analysis
  • Process improvements
  • Store merchandising
  • Budget development
  • Customer relations
  • Bank deposit procedures
  • Strategic thinker
  • Inventory forecasting
  • Payroll management
  • Inventory oversight
  • Operational efficiency
  • Work Planning and Prioritization
  • Outstanding communication skills
  • POS systems
  • Mathematical aptitude
  • Financial operations management
  • Employee terminations
  • Sales promotions
  • Shift scheduling
  • Staff management
  • Order management
  • Problem-solving
  • Operations oversight
  • Customer service management

Timeline

Store Manager

Firestone Auto Care
02.2017 - 09.2019

Manager

Arby's Restaurant
08.2015 - 01.2017

Owner/Operator Truck Driver

Tddd Trucking
02.2009 - 06.2015

Bachelor of Science - Psychology/Communications

University of Davis

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Richard Martin