Richard Mashburn
Debary
Summary
Dynamic professional with a proven track record at Real Street Performance, excelling in customer service and photo editing. Skilled in NetSuite and adept at building relationships, I significantly enhanced the online product presentation and streamlined inventory management, contributing to an outstanding service level.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
10
10
years of professional experience
Work History
Sales Associate
Seminole Powersports
03.2025 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
Ebay Garage Sales Representative
Real Street Performance
10.2023 - 03.2025
- Replied to information requests through [Google Mail/NetSuite] to foster seamless customer service experience.
- Daily communication with customers regarding product listing information as well as with shipping department(s) making sure product(s) were shipped out in a timely manner and customers received tracking information.
- Resolved customer issues regarding miss shipped items or if an item that was itemed was inaccurately listed.
- Take products that were returned from a customer, unbox the products and lay them in an orderly and representable layout. Take photos and box them back up like new.
- Edit all the photos using Photoshop and FastStone Photo Resizer.
- Upload photos into Netsuite for the website.
Media Team Associate
Real Street Performance
03.2022 - 03.2025
- Find products within the warehouse, unbox the products and lay them in an orderly and representable layout. Take photos and box them back up like new.
- Edit all the photos using Photoshop and FastStone Photo Resizer.
- Upload photos into Netsuite for the website.
Supply Chain Coordinator
Real Street Performance
04.2015 - 03.2022
- Responsible for assisting the organization in the communication, updating, and procurement of inventory supply. This will be accomplished through constant communication with our vendors to ensure orders are being received and fulfilled. Rapid processing of tracking and rectification of errors enable Real Street's service level to remain the best in the industry.
- Greeting and assisting customers in our showroom
- Communication with our vendors through phone and email
- Monitoring Purchasing email folder daily
- Updating Netsuite database daily
- Forwarding any delays in part assembly/delivery to the Sales Representatives
- Monitoring daily reports for missing items, or delayed shipments
Education
AERA Certifications - High Performance Automotive
Daytona State College
Daytona Beach, FL05.2015
High School Diploma - undefined
Pine Ridge High School
05.2005
Skills
- Efficient and accurate in data entry
- Writing and verbal communication
- Effective Communication
- Telephone and email etiquette
- Proficiency and knowledgeable in Microsoft 365 and NetSuite
- Data organization
- Time management
- Relationship building
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Exceptional customer service
- Goal oriented
- Reliable and punctual
- Excellent people skills
- Listening skills
- Problem-solving
- Outgoing personality
Timeline
Sales Associate
Seminole Powersports
03.2025 - Current
Ebay Garage Sales Representative
Real Street Performance
10.2023 - 03.2025
Media Team Associate
Real Street Performance
03.2022 - 03.2025
Supply Chain Coordinator
Real Street Performance
04.2015 - 03.2022
High School Diploma - undefined
Pine Ridge High School
AERA Certifications - High Performance Automotive
Daytona State College
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