Richard Masters
La Vergne,TN
Summary
Results-oriented Operations Manager with expertise in strategic planning and team coordination. Enhanced operational efficiency and customer satisfaction through collaborative training initiatives. Led multiple location openings and implemented strategies that improved passenger satisfaction. Skilled in logistics management and performance metrics, contributing to substantial sales growth across diverse sites.
Overview
17
17
years of professional experience
Work History
SENIOR MANAGER
MCBC/OHM Concessions
Nashville, USA
06.2019 - Current
- Achieved measurable results through strategic planning and team collaboration.
- Supervised 11 GMs, maintaining high operational standards and efficiency.
- Opened 11 airport restaurants, ensuring timely launches and seamless operations.
- Coordinated cross-functional teams to implement customer service initiatives, resulting in improved passenger satisfaction scores.
- Partnered with HR to strengthen management team readiness and performance.
- Delivered training and purchasing support to streamline daily operations.
GENERAL MANAGER/MULTI-UNIT MANAGER
Bloomin' Brands
Atlanta, USA
07.2016 - 05.2019
- Managed 11 locations, achieving $4M sales per unit annually.
- Analyzed sales trends and implemented initiatives that enhanced profitability.
- Implemented training that increased repeat business and positive reviews.
- Fostered teamwork, maintaining brand standards and satisfaction.
- Recruited, interviewed, and trained employees.
- Created weekly and monthly performance reports for corporate review, highlighting key metrics.
DIRECTOR OF OPERATIONS
HMS Host
Atlanta, USA
12.2008 - 05.2016
- Led $7.4M sales for P.F. Chang's at Hartsfield-Jackson Airport, enhancing operational efficiency.
- Oversaw daily operations, streamlining processes and driving increases in customer satisfaction ratings.
- Directed hiring and training to build skilled team, elevating service quality.
- Maintained relationships with franchise partners and airport authorities, facilitating seamless operations.
- Conducted performance reviews and discipline, promoting a professional work environment.
Education
BACHELOR OF SCIENCE - BUSINESS
Dalton State College
Dalton, GA01-2008
Skills
- Operations management
- Team leadership
- Strategic planning
- Cost control
- Staff training
- SOP development
- Logistics coordination
- Performance metrics analysis
- Project management
Timeline
SENIOR MANAGER
MCBC/OHM Concessions
06.2019 - Current
GENERAL MANAGER/MULTI-UNIT MANAGER
Bloomin' Brands
07.2016 - 05.2019
DIRECTOR OF OPERATIONS
HMS Host
12.2008 - 05.2016
BACHELOR OF SCIENCE - BUSINESS
Dalton State College