RICHARD MAYS
Shalimar,FL
Summary
Dynamic retail professional with extensive experience at ASICS TIGER Corporation, excelling in team leadership and customer relations. Proven ability to enhance sales through effective employee training and visual merchandising. Skilled in inventory management and conflict resolution, consistently achieving operational excellence and fostering a positive team environment.
Overview
1
1
Certification
43
43
years of professional experience
Work History
Assistant Store Manager
ASICS TIGER Corporation
Destin, US
04.2019 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Trained team members on product knowledge and customer service techniques.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Implemented visual merchandising strategies to enhance store presentation.
- Monitored inventory levels and coordinated restocking of merchandise.
- Oversaw daily cash handling procedures, reconciling discrepancies.
- Ensured compliance with company policies and procedures during store activities.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Facilitated communication between management and sales associates for smooth operations.
Sales Associate
Oakley's Vault
Sandestin, US
11.2018 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and inquiries.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints professionally, enhancing overall satisfaction.
- Collaborated with team members to enhance customer experience.
- Processed customer transactions using point-of-sale systems.
- Maintained appealing store displays and ensured merchandise availability.
- Handled returns and exchanges following company procedures.
- Provided accurate information about products, prices and services.
- Restocked shelves to maintain sufficient inventory levels.
- Processed shipments in the warehouse, preparing items for delivery.
- Worked with fellow sales team members to achieve group targets.
- Provided feedback to management on inventory needs and trends.
- Delivered customer service at front desk, resolving inquiries efficiently.
- Assisted customers with product selection, sizing and styling.
Full Time Team Lead
Clark's Bostonian
Sandestin, US
12.2017 - 03.2019
- Led team in daily operations and ensured workflow efficiency.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Assigned specific tasks to team members based on their skills and expertise.
- Trained and evaluated employees to align with sales goals, enhancing team performance.
- Developed training programs to enhance employee skills and performance.
- Trained staff on product knowledge and customer service techniques.
- Conducted training sessions for new staff on company policies and procedures. in relevant processes and procedures.
- Cultivated positive team environment through clear communication and ongoing support.
- Monitored team progress and enforced deadlines.
- Collaborated with manager to establish and track achievable team goals, ensuring accountability.
- Implemented process improvements to streamline operations and reduce delays.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Managed inventory control and organized stockroom for optimal access.
Beach Patrol/Merchandise
LuLu's Restaurant
Destin, US
06.2015 - 05.2018
- Fostered customer loyalty through positive interactions, enhancing customer satisfaction by resolving issues with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with team members to accomplish tasks. Successfully collaborated with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Handled equipment safely and efficiently. equipment and machinery according to safety guidelines.
Tsgt - Med Tech
U.S. Air Force
, US
08.1983 - 09.2003
- Independent Duty Medical Technician
- Provided comprehensive patient care to ensure comfort and recovery.
- Conducted routine medical examinations for service members and their families.
- Operated and maintained medical equipment for diagnostic testing.
- Assisted in the administration of immunizations and medications.
- Collaborated with healthcare teams to ensure patient safety and care quality.
- Recorded patient histories and vital signs accurately in electronic systems.
- Educated patients on medical procedures and health maintenance practices.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Observed and recorded vital signs and reported changes to physicians or nurses.
- Administered medications under physician direction following standard operating procedures.
- Documented and updated patient data on electronic medical charts, maintaining accuracy and confidentiality.
- Collaborated with healthcare teams to deliver timely, quality patient care, enhancing overall service efficiency.
- Trained junior technicians on best practices and operational protocols.
- Coordinated logistics for medical supply inventory management and distribution, ensuring availability and readiness for patient care.
- Supervised newly assigned Airmen, ensuring effective integration into team operations.
- Employed Microsoft Excel for data analysis and reporting.
- Developed presentations using Microsoft PowerPoint for team briefings.
- Participated in continuing education courses related to medical technology advances.
- Recorded all test results in patient files according to hospital policies and procedures.
- Branch: United States Air Force
- Rank: technical sergeant
- Computer processing using...
Education
Bachelor of Science - Digital Enterprise
University of West Florida
Pensacola, FL05-2009
Skills
- Inventory management
- Visual merchandising
- Retail operations
- Shipping and receiving
- Cash management
- Customer service
- Staff training
- Team leadership
- Employee coaching
- Dispute resolution
- Client relations
- Verbal communication
- Microsoft Office
- Photo editing
- Shipping
Certification
Driver's license
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States Air Force, Technical Sergeant
Timeline
Assistant Store Manager
ASICS TIGER Corporation
04.2019 - Current
Sales Associate
Oakley's Vault
11.2018 - Current
Full Time Team Lead
Clark's Bostonian
12.2017 - 03.2019
Beach Patrol/Merchandise
LuLu's Restaurant
06.2015 - 05.2018
Tsgt - Med Tech
U.S. Air Force
08.1983 - 09.2003
Bachelor of Science - Digital Enterprise
University of West Florida