Richard McCann
Remote Dispatcher
Tucson,AZ
Summary
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
15
15
years of professional experience
Work History
Dispatcher/ Customer Service
DELAWARE EXPRESS
05.2019 - Current
- -Directs limousine, town car, shuttle and bus operations.
- -Manages communication technology to ensure quality service, including - scheduling & routing drivers, contacting passengers, tracking vehicles to confirm on-time expectations, etc.
- -Makes adjustments to schedules and routes in real time as conditions change.
- -Assists other departments, including Accounting with any issues.
- -Regularly works overnight without any support staff as the acting manager.
- -Answers customer calls, emails and other communications regarding any questions and quotes.
- -Sets up reservations for trips to the regional airports (PHL, BWI, IAD, EWR, JFK)
Driver
DELAWARE EXPRESS
04.2019 - Current
- -Handles rides within Delaware, Maryland, and Pennsylvania
- -Plans and executes time-sensitive routes.
- -Works 8-14 hour shifts with limited breaks
- -Keeps organized records of trips, payments, and work-related receipts
- -Provides responsive customer service to client issues
Insurance Agent
BANKERS LIFE
09.2018 - 02.2019
- -Licensed in Maryland and Delaware.
- -Can write policies for Long-Term Care, Life Insurance, Medicare Supplements, Medicare Health Plans (MA, MAPD, & PDP), Vision, Dental, and Annuities.
- -Travels to client homes to assess and write policy or policies that fit needs.
- -Had an appointment with Bankers Life and Colonial Penn, as well as Aetna (Medicare Part C), and Humana (Only vision and dental).
Transcriptionist
TRANSCRIBEME
02.2018 - 09.2018
- -Review audio and access quality.
- -Make a text record of all relevant dialogue and other information in the recording.
- -Fix any grammar issues and work with Quality Assurance agent to make the file ready for the client.
Writer
KINZER PROJECT
11.2017 - 03.2018
- -Research different uses for products
- -Verify product information on website with manufacturer.
- -Properly use keywords and relevant facts to write a product description.
- -Revise work with editor’s help.
Carside
APPLEBEE’S, WILMINGTON, DE
05.2017 - 08.2017
- -Answer all incoming calls in a professional manner.
- -Confidently answering any questions from guests.
- -Using computer system to transmit order to the kitchen.
- -Keeping designated kitchen area clean, while ensuring orders are being completed correctly and are delivered to guests.
- -Using industrial washer to clean silverware, cups, plates, and some cooking apparatus.
- -Being flexible enough to help accomplish any other tasks needing to completed both in the kitchen and dining area.
- -Correctly handling cash, and running an active register.
Host
APPLEBEE’S, WILMINGTON, DE
08.2016 - 08.2017
- -Coordinate the efforts of other hosts and servers.
- -Use planning methods to keep seating available.
- -Assist guests with any needs or requests.
- -Ensure a clean environment for families to dine in.
- -Complete any miscellaneous tasks needed to keep the store running smoothly.
- -Aid wait staff in delivering food to correct tables.
- -Work flexible hours ranging from helping open in the morning to closing at night.
Customer Service Associate
BIG LOTS, KENNETT SQUARE, PA
09.2010 - 03.2011
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
Education
Bachelor’s - Business Management
Wilmington University
New Castle, DEBusiness Management
Goldey-Beacom College
Wilmington, DE06.2012
High School Diploma - undefined
Kennett High School
Kennett Square, PA06.2011
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Dispatch coordination
- Route planning
- Schedule management
Timeline
Dispatcher/ Customer Service
DELAWARE EXPRESS
05.2019 - Current
Driver
DELAWARE EXPRESS
04.2019 - Current
Insurance Agent
BANKERS LIFE
09.2018 - 02.2019
Transcriptionist
TRANSCRIBEME
02.2018 - 09.2018
Writer
KINZER PROJECT
11.2017 - 03.2018
Carside
APPLEBEE’S, WILMINGTON, DE
05.2017 - 08.2017
Host
APPLEBEE’S, WILMINGTON, DE
08.2016 - 08.2017
Customer Service Associate
BIG LOTS, KENNETT SQUARE, PA
09.2010 - 03.2011
Business Management
Goldey-Beacom College
High School Diploma - undefined
Kennett High School
Bachelor’s - Business Management
Wilmington University
Similar Profiles
Patti MengersPatti Mengers
Vice President of Goodwill Staffing Services at Goodwill of Delaware & Delaware CountyVice President of Goodwill Staffing Services at Goodwill of Delaware & Delaware County
Samuel LyghtSamuel Lyght
Child Support Specialist at State of Delaware, Delaware Health and Social ServicesChild Support Specialist at State of Delaware, Delaware Health and Social Services
Danna Kristine SmithDanna Kristine Smith
Administrative Warehouse Operations Assistant at Goodwill of Delaware & Delaware CountiesAdministrative Warehouse Operations Assistant at Goodwill of Delaware & Delaware Counties
Christina L. KellyChristina L. Kelly
Admin Assistant at Aspire Wealth PartnersAdmin Assistant at Aspire Wealth Partners
Kierstin StraubKierstin Straub
Patient Care Coordinator at Applied Physical MedicinePatient Care Coordinator at Applied Physical Medicine