Tonya Hill Morris
Wichita
Overview
13
13
years of professional experience
Work History
Dispatcher/ Customer Service
Reddi Industries
Wichita
01.2025 - Current
- Monitored incoming calls and dispatched drivers to appropriate locations.
- Responded promptly to emergency situations and prioritized calls effectively.
- Supported team members by providing timely updates on dispatch statuses.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Dispatcher/ Customer Service
LifeSave Air Ambulance
Wichita
03.2012 - 12.2022
- Managed incoming calls and radio communications for dispatch operations.
- Scheduled and coordinated transportation services for timely deliveries.
- Monitored vehicle locations using GPS tracking systems.
- Documented service requests and maintained accurate logs.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Utilized various software systems to facilitate movement, planning and scheduling.
Education
GED -
Hutchinsaon High School
Hutchinson, KS05-1989
Some College (No Degree) - Liberal Arts/Nursing
Wichita State University
Wichita,Ks Skills
- Dispatch software
- GPS tracking systems
- Data entry accuracy
- Emergency response
- Route optimization
- Customer relationship management
- Attention to detail
- Effective communication
- Problem solving
- Critical thinker
- Decision-making
References
References available upon request.
Timeline
Dispatcher/ Customer Service
Reddi Industries
01.2025 - Current
Dispatcher/ Customer Service
LifeSave Air Ambulance
03.2012 - 12.2022
GED -
Hutchinsaon High School
Some College (No Degree) - Liberal Arts/Nursing
Wichita State University