Rosio Sao
Tamarac ,FL
Summary
Proficient dispatcher with a strong background in customer relationship management and dispatch software. Known for effective problem resolution and ensuring on-time deliveries, contributing to improved logistics operations.
Overview
11
11
years of professional experience
Work History
Dispatcher/ Customer Service
TRL Trucking LLC
Brooksville, Florida
04.2021 - Current
- Dispatched drivers and coordinated daily routes to ensure on-time pickups and deliveries
- Coordinated communication with drivers on load details, schedules, traffic, and route changes to ensure timely deliveries
- Provided customer service support by updating clients on shipment status and resolving issues
- Scheduled loads, tracked shipments, and monitored driver hours for compliance
- Entered and maintained accurate dispatch records, logs, and delivery documentation
- Coordinated with brokers, shippers, and warehouse staff to optimize operations
- Addressed delivery delays and vehicle breakdowns by effectively coordinating with relevant parties to minimize disruptions
- Monitored and enforced DOT regulations and company policies to maintain operational compliance
- Answered high-volume phone calls and emails in a fast-paced environment
Construction Foreman
Charles Cleaning Company
Miami, FL
07.2015 - 03.2021
- Supervised daily construction operations and managed crews to meet project schedules and quality standards
- Coordinated with project managers, subcontractors, and vendors on-site
- Resolved on-site issues to prevent delays and maintain workflow
- Enforced OSHA and company safety regulations; conducted daily safety briefings
- Assigned tasks and monitored productivity to optimize labor and materials usage
- Read and executed work based on blueprints, specifications, and project plans
- Inspected completed work for compliance with building codes and quality standards, ensuring project integrity
- Trained, mentored, and evaluated crew members, including new hires
- Prepared daily reports tracking labor hours, materials, and equipment usage for project transparency
Education
High School Diploma -
Jose Marti
Holguin, Cuba06-2003
Skills
- Dispatch coordination
- Route optimization
- Dispatch software
- Compliance monitoring
- Shipment tracking
- Customer relationship management
- Problem resolution
- Bilingual in English and Spanish
- Analytical and critical thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dispatcher/ Customer Service
TRL Trucking LLC
04.2021 - Current
Construction Foreman
Charles Cleaning Company
07.2015 - 03.2021
High School Diploma -
Jose Marti