Richard McCurry
Palmyra,IN
Summary
Detail-oriented System Administrator with expertise in technical support, system performance monitoring, and documentation. Proven ability to resolve complex issues, ensuring compliance and optimal performance.
Overview
28
28
years of professional experience
3
3
Certifications
Work History
SYSTEM ADMINISTRATOR II
Stock Yards Bank & Trust
Louisville, Kentucky
01.2016 - Current
- Provided technical support to staff for hardware and software issues.
- Monitored system performance and resolved connectivity issues promptly.
- Documented procedures for system maintenance and troubleshooting steps.
- Collaborated with teams to develop IT policies and best practices.
- Trained new employees on system usage and compliance requirements.
- Configured and maintained system hardware, software and network components.
- Deployed operating systems upgrades and security patching in accordance with IT policies.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Resolved complex technical problems within established service level agreements.
- Provided guidance on best practices related to system administration procedures.
- Ensured compliance with IT policies and regulatory requirements, conducting regular audits and assessments.
- Managed system configurations and updates for banking software applications.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
System Administrator
AIG US Warranty
Jeffersonville, IN
01.2001 - 01.2016
- Administered system configurations and user access for software applications.
- Troubleshot hardware and software issues to ensure uptime.
- Collaborated with teams to assess technology needs and solutions.
- Documented system processes and procedures for future reference.
- Trained staff on new technologies and system updates effectively.
- Troubleshot application errors and provided technical support to end-users.
- Created user accounts and managed access rights for users.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Provided guidance on best practices related to system administration procedures.
- Collaborated with other teams to develop solutions for various projects.
- Configured and supported virtual environments using VMware and Hyper-V, optimizing resource utilization.
- Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
Call Center Representative Manager
AIG US Warranty
Jeffersonville, IN
02.1998 - 01.2001
- Utilized call center software to manage customer interactions efficiently.
- Collaborated with team members to improve service delivery and response times.
- Documented customer interactions accurately in the company database.
- Trained new representatives on call handling procedures and best practices.
- Handled escalated calls to ensure customer satisfaction and issue resolution.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
High School Diploma -
North Harrison High School
Ramsey, IN08-1990
Skills
- System configuration
- Vendor coordination
- Documentation practices
- Problem solving
- Team collaboration
- Operating systems
- Security patching
- Troubleshooting hardware
- IT policy development
Certification
MCSA
Timeline
SYSTEM ADMINISTRATOR II
Stock Yards Bank & Trust
01.2016 - Current
System Administrator
AIG US Warranty
01.2001 - 01.2016
Call Center Representative Manager
AIG US Warranty
02.1998 - 01.2001
High School Diploma -
North Harrison High School