Hi, I’m
Liliuokalani McDonald
Vass,NC
Summary
Dedicated Inside Sales Representative with a proven track record of enhancing family satisfaction and providing tailored advice. Passionate about assisting families in finding suitable senior care solutions. Demonstrated ability to meet and exceed business metrics through effective communication, empathy, and strong organizational skills.
Overview
30
years of professional experience
Work History
Caring.com
Family Advisor
12.2021 - Current
Job overview
- Enhanced family satisfaction by providing tailored advice and resources for individual needs.
- Strengthened family relationships by offering guidance in effective communication techniques.
- Supported families through crisis situations, coordinating with community agencies for additional assistance.
- Promoted positive parenting strategies, leading workshops on discipline techniques and child development.
- Developed strong rapport with clients, fostering trust and open communication throughout the advisory process.
Independent Contractor
MILITARY FAMILY EMERGENCY SPECIALIST
01.2018 - 12.2021
Job overview
- Responsible for overseeing the general operations of a home during emergencies and or deployment
- Duties varied depending on the size of the family, as well as the other staff the family retains
- However, expectations included: Managing the household's schedules and calendars, Event planning, organizing, and coordination, Arranging appointments for personal and professional needs, Scheduling home maintenance and repair work, and supervising the project, Handling household bills and administrative duties, Running errands and performing necessary tasks, Supervision of other household staff, such as housekeepers, private chefs, nannies or contractors, Shopping for food, supplies, and other requested items
Bobbi Brown Professional Cosmetics
Makeup Artist/Trainer Coordinator
01.2004 - 01.2008
Job overview
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Streamlined appointment scheduling and management processes, improving overall efficiency in the studio.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
ESTEE LAUDER BRANDS
RETAIL BEAUTY SALES MANAGER/TRAINER
01.1994 - 01.2008
Job overview
- Recruited, coach and developed a team of sales associates to achieve all sales, customer service and operational targets
- Accountable for creating an agile business plan to recruit and retain customers through strategic targeting, impactful store events, exceptional customer relationship management and leadership
- Responsible for building personal business and clientele, inspiring loyalty to the brand.
- Increased sales revenue by implementing targeted marketing strategies and engaging with customers.
- Boosted customer satisfaction levels by providing personalized beauty consultations and product recommendations.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
- Collaborated with team members to achieve monthly sales targets consistently.
Education
PIEDMONT HIGH SCHOOL, Monroe, NC
High School Diploma
06.1992
Skills
- Communication
- Active Listening
- Rapport Building
- Time Management
- Organizational
- Customer Relations
- Collaboration
- Prospecting
- Closing
- Computer Skills
- Emotional Intelligence
- Conflict Resolution
- Effective Communication
References
Furnished upon request.
Timeline
Family Advisor
Caring.com
12.2021 - Current
MILITARY FAMILY EMERGENCY SPECIALIST
Independent Contractor
01.2018 - 12.2021
Makeup Artist/Trainer Coordinator
Bobbi Brown Professional Cosmetics
01.2004 - 01.2008
RETAIL BEAUTY SALES MANAGER/TRAINER
ESTEE LAUDER BRANDS
01.1994 - 01.2008
PIEDMONT HIGH SCHOOL
High School Diploma
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