Richard McFarlane
Hyattsville,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Credit professional with extensive experience in analyzing credit data and financial statements to assess risk and ensure compliance with lending standards. Known for collaborative approach and delivering results that align with company goals. Reliable and adaptable, possessing strong analytical skills and attention to detail. Professional with solid experience in banking support, adept at resolving customer inquiries and fostering positive relationships. Proven ability to collaborate effectively with team members and adapt to evolving demands. Highly skilled in problem-solving, active listening, and maintaining composure under pressure. Reliable and focused on delivering exceptional results in customer-centric environment.
Overview
22
22
years of professional experience
Work History
Professional Dog Walker
Furpals
07.2011 - Current
- Demonstrated responsibility by ensuring dogs were properly leashed, collared, and secured during walks.
- Provided exceptional customer service by addressing any concerns or issues promptly and professionally.
- Assisted clients in troubleshooting behavioral issues that arose during walks or at home by offering insights and recommendations from experience as a professional dog walker.
- Contributed to the overall well-being of dogs through regular physical activity and socialization with other animals.
- Exhibited adaptability by accommodating clients'' special requests and last-minute schedule changes.
- Ensured dogs'' safety and well-being through attentive supervision during walks.
- Built strong relationships with clients, fostering trust and confidence in my services.
- Increased client retention rate through dedicated service quality resulting in numerous word-of-mouth referrals.
- Provided timely feedback to pet owners regarding their pet''s progress on specific behavioral goals.
- Maintained open communication with clients, providing updates on their pets'' behavior, health, and progress.
- Managed a busy schedule of multiple daily dog walks while maintaining punctuality and professionalism.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Recorded activities to keep owners fully informed on pet exercise.
- Followed optimal schedules for animals as set by owners or supervisors.
- Overnight Stays with Pets.
Key Grip/Boom Operator/Camera Operator
Cyberstorm Digital
04.2010 - 03.2015
- Collaborated with gaffers to assign appropriate lighting positions and rigging options for camera usage.
- Operated studio television cameras during live and taped productions, teleprompters, character generators and graphics software.
- Strategized with electrical and camera department leaders to confirm setup for lighting and camera configurations.
- Attended meetings with location scouts and collaborated with director of photography to determine filming logistics.
- Collaborated with cinematographers to achieve optimal camera angles and movement, resulting in visually appealing shots.
- Skillfully utilized dollies, cranes, jibs, or other camera support systems to capture dynamic shots as per director''s vision.
- Overcame challenging weather conditions and tight deadlines by adapting grip setups swiftly, keeping production on schedule.
- Provided on-set troubleshooting solutions for unforeseen issues, minimizing delays and disruptions to filming schedule.
- Assisted in the successful completion of complex stunts and special effects sequences through expert rigging execution.
- Supported lighting department in achieving desired ambiance by setting up flags, bounce boards, and diffusers as needed.
- Completed equipment setup and offered suggestions for rigging and mounting camera and lighting equipment.
- Coordinated with gaffer and camera crew to determine scene lighting and camera placement.
- Composed shots according to director specifications and instructions.
- Changed camera attachments based on specific shot requirements and environmental conditions.
- Captured footage for wide range of projects, feature films, or documentaries.
- Consistently met tight production deadlines by prioritizing tasks effectively and working collaboratively with team members.
- Delivered consistent audio performance across multiple projects utilizing strong organizational skills and attention to detail.
- Supported the overall success of film productions through proactive problem-solving and adapting to unforeseen challenges while maintaining professional composure.
- Operated wireless microphone systems effectively for increased flexibility in capturing dialogue during fast-paced scenes or remote locations.
- Increased efficiency in setup time through organizing and managing personal gear inventory effectively.
- Collaborated with directors, sound mixers, and other crew members to ensure seamless integration of audio in the final product.
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
Credit Analyst
Bank of America
04.2008 - 04.2009
- Assessed credit risk and analyzed financial statements.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
- Supported the sales team in negotiating favorable terms, balancing business growth and credit risks effectively.
- Made decisions and recommendations about extending lines of credit.
- Streamlined the loan approval process for faster results by implementing an efficient credit scoring system.
- Conducted comprehensive risk assessments for high-value accounts, significantly reducing potential losses.
- Streamlined credit analysis processes, leading to more efficient review times and improved risk detection.
- Bolstered client relations and trust by providing clear explanations of credit decisions and suggestions for improvement.
Banking Customer Service Representative
Bank of America
12.2007 - 04.2008
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
- Maintained a high level of professional knowledge, staying informed on industry news and best practices in order to provide exceptional service to customers.
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Managed high volume of inbound calls, ensuring prompt and professional customer service.
- Coordinated with other departments to address and solve complex customer issues.
- Maintained up-to-date knowledge of banking regulations, ensuring compliance and customer protection.
- Identified opportunities for cross-selling bank products, contributing to business growth.
- Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
- Improved customer experience by providing timely and accurate responses to inquiries about banking products and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative/Technical Support Executive
Comcast
01.2003 - 09.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
Education
No Degree - Credit Analyst
Bank of America
1000 Samoset Dr, Newark, DE 1971308.2008
Associate of Arts - Audio Engineering
Institue Of Audio Research
64 University Pl # 1 New York, NY 1000303.1997
High School Diploma -
Hight Point High School
3601 Powder Mill Rd, Beltsville, MD 2070505.1989
Skills
- Financial product knowledge
- Compliance Awareness
- Sales proficiency
- Customer Account Management
- Credit analysis
- Credit risk
- Risk Assessment
- Financial statement analysis
- Technical knowledge
- Electrical Safety
- Lighting Setup
- Production grip
- Film production
- Customer Service
Timeline
Professional Dog Walker
Furpals
07.2011 - Current
Key Grip/Boom Operator/Camera Operator
Cyberstorm Digital
04.2010 - 03.2015
Credit Analyst
Bank of America
04.2008 - 04.2009
Banking Customer Service Representative
Bank of America
12.2007 - 04.2008
Customer Service Representative/Technical Support Executive
Comcast
01.2003 - 09.2007
No Degree - Credit Analyst
Bank of America
Associate of Arts - Audio Engineering
Institue Of Audio Research
High School Diploma -
Hight Point High School
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