Emily Owen
Chantilly,VA
Summary
Results-focused Team Leader dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
7
7
years of professional experience
Work History
Professional Dog Walker
Rover
08.2021 - Current
- Fed, walked and cared for dogs during owners' absences and out-of-town trips. Including tailored care for dogs with age and health concerns.
- Developed strong personal relationships and trust with dogs and their owners, resulting in services regularly being sought by regular clients.
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
Volunteer
Western Fairfax Christian Ministries
11.2019 - Current
- Weekly food donation pick-up from Target and Aldi's warehouse. Directly weighing and transporting them to WFCM food pantry.
- Volunteered for additional daily shifts during height of COVID pandemic.
- Over 250+ hours logged.
Lead Sales Associate
Orange Theory Fitness
10.2016 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system to respond to inquiries while maintaining client check in process.
- Trained, coached and mentored new sales associates for maximum performance.
- Kept detailed track of sales and customer information in company system.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Business Management
George Mason University
Fairfax, VASkills
- Customer Service
- Sales Expertise
- Product and Service Sales
- Environmental Awareness
- Critical Thinking
- Time Management
- Excellent Communication
- Administrative Duties
- Guest Relations
Timeline
Professional Dog Walker
Rover
08.2021 - Current
Volunteer
Western Fairfax Christian Ministries
11.2019 - Current
Lead Sales Associate
Orange Theory Fitness
10.2016 - 04.2019
Business Management
George Mason University
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