Richard Medina
Parlier
Summary
Dedicated, professional employee with proven expertise in vehicle recovery and customer service. Known for professionalism and reliability, consistently enhancing customer satisfaction through effective problem-solving and timely service delivery.
Overview
9
9
years of professional experience
Work History
Tow Operator and Service Technician
Express Towing
Selma, CA
04.2021 - 01.2026
- Operated tow trucks to safely transport vehicles from various locations.
- Collaborated with dispatch team to efficiently manage towing requests and assignments.
- Trained new operators on towing techniques and safety protocols to enhance team performance.
- Resolved customer issues promptly, maintaining high satisfaction levels in service delivery.
- Handled challenging situations involving irate customers or difficult vehicle extractions with patience and tactful problem-solving skills.
- Assisted stranded motorists by performing basic roadside repairs, such as tire changes or jumpstart's.
- Efficiently processed payments from clients upon job completion using mobile payment systems for streamlined transactions.
- Maintained professionalism while interacting with customers, providing clear communication and addressing concerns.
- Maintained a clean and organized work environment, ensuring all equipment was properly stored and easily accessible when needed.
Tire Technician
Hoppers Tires
Selma, CA
11.2020 - 04.2021
- Inspected tire conditions and identified necessary repairs or replacements.
- Operated tire mounting and balancing equipment to ensure optimal performance.
- Assisted customers with product selection and provided expert recommendations.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Improved customer satisfaction by providing timely and accurate tire services.
- Operated machines safely and correctly, including tire changers and wheel balancers.
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
Customer Service Cashier
Helms and Sons Amusement's
01.2017 - 11.2020
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of checkout area to promote a welcoming environment.
- Implemented streamlined processes that improved transaction speed during peak hours.
- Collaborated with management to develop strategies for enhancing customer experiences.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Redeemed coupons to discount purchases.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
Education
High School Diploma -
Kings Lake Adult School
CorcoranSkills
- Winch operation
- Heavy equipment operation
- Vehicle recovery
- Basic mechanics
- Loading and unloading
- Heavy lifting
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Professionalism
- Customer service
- Reliability and punctuality
- Customer satisfaction
- Cash handling
Timeline
Tow Operator and Service Technician
Express Towing
04.2021 - 01.2026
Tire Technician
Hoppers Tires
11.2020 - 04.2021
Customer Service Cashier
Helms and Sons Amusement's
01.2017 - 11.2020
High School Diploma -
Kings Lake Adult School