Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Medina

El Paso

Summary

Dynamic professional with a solid background in customer service and kitchen management. Known for strong leadership and problem-solving abilities, ready to support operational excellence and enhance customer satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Alorica
El Paso
03.2024 - 03.2026
  • Resolved customer inquiries and issues promptly to enhance satisfaction.
  • Documented customer interactions in company database to maintain accurate records.

Customer Service Representative

Charter Spectrum
El Paso
02.2023 - 03.2024
  • Assisted customers with inquiries and resolved issues, leading to increased customer satisfaction.
  • Collaborated with team members to streamline service processes, improving overall service quality.
  • Provided product information and guidance, contributing to a more positive customer experience.

Kitchen Pro

Olive Garden Restaurant
El Paso
04.2022 - 03.2024
  • Make sure orders where served correctly and efficiently and in time to our ordering customer.
  • Prepared and presented menu items following established recipes and standards.
  • Maintained cleanliness and organization of kitchen workstations and storage areas.
  • Assisted in inventory management, ensuring proper stock levels of ingredients.

Kitchen Manager

Oasis Lanes
El Paso
01.2020 - 03.2024

Supervise daily food prep and cooking, ensuring consistency and quality.

Maintain inventory, order food supplies, and manage kitchen equipment.

Monitor and control food costs and labor budgets.

Ensure compliance with health, safety, and sanitation regulations.

Update menu items, pricing, and recipe documentation

  • Managed daily kitchen operations to ensure smooth workflow and service.
  • Trained and supervised kitchen staff on food preparation and safety standards.
  • Ensured compliance with health regulations and maintained cleanliness standards.

Kitchen Cook

Dave & Buster's
El Paso
02.2018 - 01.2020
  • Prepared diverse menu items in fast-paced kitchen environment.
  • Operated kitchen equipment including grills, fryers, and ovens efficiently.
  • Maintained cleanliness and organization of kitchen workspace throughout shifts.

Kitchen Cook

Classico kitchen bar
El Paso
02.2017 - 05.2018
  • Prepared diverse menu items in fast-paced kitchen environment.
  • Operated kitchen equipment including grills, fryers, and ovens efficiently.
  • Maintained cleanliness and organization of kitchen workspace throughout shifts.

Education

GED -

El Paso Community College
El Paso, TX
04-2005

Skills

  • Customer service
  • Product knowledge
  • Issue resolution
  • Database management
  • Service evaluation
  • Team collaboration

Timeline

Customer Service Representative

Alorica
03.2024 - 03.2026

Customer Service Representative

Charter Spectrum
02.2023 - 03.2024

Kitchen Pro

Olive Garden Restaurant
04.2022 - 03.2024

Kitchen Manager

Oasis Lanes
01.2020 - 03.2024

Kitchen Cook

Dave & Buster's
02.2018 - 01.2020

Kitchen Cook

Classico kitchen bar
02.2017 - 05.2018

GED -

El Paso Community College
Richard Medina