Richard Miller
Plano,TX
Summary
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies.
Overview
23
23
years of professional experience
Work History
Production Manager
LifestyleHomeLending LLC
12.2019 - Current
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Resolved issues quickly to maintain productivity goals
- Standardized production procedures, job roles, and quality assurance guidelines
- Reviewed work for quality and compliance with company standards and design specifications
- Managed continuous improvement initiatives to drive gains in quality, flow, and output
Production Manager
Cardinal Financial Corp
06.2018 - 12.2019
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Managed internal operational standards and productivity targets
Senior Loan Originator
PrimeLending Inc
07.2007 - 05.2019
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Prepared documents for customers, submitting and overseeing through each step of closing process.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Collaborated with sales agents, financial planners and accountants to attract clients and enhance beneficial partnerships.
Senior Mortgage Loan Originator
Lenders Residential Mortgage
03.2001 - 02.2007
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process
- Fielded customer complaints and provided solutions
- Reviewed loan files and updated to match current standards
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
- Worked with underwriters to fix application problems and resolve issues
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals
Education
Bachelor of Arts - Hotel And Restaurant Management
Florida State University
Tallahassee, FLSkills
- Customer Response
- Strong market sense
- Strong leadership abilities
- Production planning
- Skilled in finance
- Continuous improvements
Languages
Spanish
Native or Bilingual
Timeline
Production Manager
LifestyleHomeLending LLC
12.2019 - Current
Production Manager
Cardinal Financial Corp
06.2018 - 12.2019
Senior Loan Originator
PrimeLending Inc
07.2007 - 05.2019
Senior Mortgage Loan Originator
Lenders Residential Mortgage
03.2001 - 02.2007
Bachelor of Arts - Hotel And Restaurant Management
Florida State University
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