Richard Miller
Katy,TX
Summary
Adept at navigating high-stress scenarios, I enhanced customer loyalty and streamlined underwriting processes at Asurion Insurance Services, showcasing exceptional problem-solving and Microsoft Excel proficiency. My approach, blending active listening with critical thinking, led to significant improvements in efficiency and customer satisfaction, underscoring my commitment to delivering results beyond expectations. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Asurion Insurance Services
Houston, TX
06.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Insurance Analyst 1
AbbVie
Houston, TX
09.2021 - 10.2022
- Analyzed market trends to identify potential areas of growth within the insurance sector, contributing to strategic planning efforts.
- Streamlined the underwriting process for efficiency, resulting in faster policy issuance and increased customer satisfaction.
- Maintained detailed records of client interactions using CRM software systems for easy reference and future followups.
- Negotiated competitive rates with providers, securing cost-effective policies for clients without sacrificing quality or coverage levels.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and other applicable regulations in all aspects of the role.
- Maintained compliance with industry regulations by staying updated on coding changes and guidelines.
- Enhanced data accuracy by meticulously updating patient records and insurance information in the system.
Data Entry Clerk
Dicks Sporting Goods Distribution Center
Houston, TX
03.2020 - 10.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
Education
High School Diploma -
Bloom HIgh School
Chicago Heights, IL05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Patient confidentiality
- Medical terminology knowledge
- Insurance Verification
- Microsoft Excel
- Live chat support
- Call center experience
- Remote Support
- Software Knowledge
- Salesforce
- Inbound and outbound calls
Timeline
Customer Service Representative
Asurion Insurance Services
06.2022 - 08.2024
Insurance Analyst 1
AbbVie
09.2021 - 10.2022
Data Entry Clerk
Dicks Sporting Goods Distribution Center
03.2020 - 10.2022
High School Diploma -
Bloom HIgh School