Richard Miller
Harrisonville,MO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Vehicle Sales Representative
Ryder Vehicle Sales
08.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Project Manager
Blue Rain Roofing and Restoration
10.2022 - 07.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for home improvement projects.
- Conducted thorough inspections of exterior of residences including the roof, gutters, windows, and siding
- Met with insurances adjusters to confirm inspection results and file claims on behalf of the home owner.
Sales Associate
Transwest Truck Trailer and RV
01.2017 - 08.2022
- Sales of new and used products via direct interaction with new and existing customers.
- Coordinate delivery of new and used vehicles with pars and service departments to fulfill specific customer needs.
- Verify vehicle specifications to ensure accuracy of trade ins and new inventory and make vehicles ready for retail.
- Appraise customer trade ins and negotiate with customer to secure sales.
Vehicle Sales
Golden Valley Motorsports
05.2016 - 11.2016
- Continuously sought opportunities for professional development within the industry, staying informed of market trends and best practices to maintain a competitive edge in new and pre-owned vehicle sales.
- Increased used vehicle sales by implementing effective marketing strategies and providing exceptional customer service.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
Whole Units Department Lead
Vander Haag's
07.2013 - 04.2016
- Participated in opening new location in Kansas City, MO
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
Education
No Degree - Liberal Arts And General Studies
Ottawa University
Ottawa, KSNo Degree - Criminal Justice
University of Central Missouri
Warrensburg, MOMissouri P.O.S.T Certification - Law Enforcement
Central Missouri Police Academy
Warrensburg, MO 07.2000
High School Diploma -
Blue Springs High School
Blue Springs, MO05.1995
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Sales strategy development
- Negotiation Tactics
- Upselling and Cross Selling
- Objection handling
- Goal-Driven
Timeline
Vehicle Sales Representative
Ryder Vehicle Sales
08.2023 - Current
Project Manager
Blue Rain Roofing and Restoration
10.2022 - 07.2023
Sales Associate
Transwest Truck Trailer and RV
01.2017 - 08.2022
Vehicle Sales
Golden Valley Motorsports
05.2016 - 11.2016
Whole Units Department Lead
Vander Haag's
07.2013 - 04.2016
No Degree - Liberal Arts And General Studies
Ottawa University
No Degree - Criminal Justice
University of Central Missouri
Missouri P.O.S.T Certification - Law Enforcement
Central Missouri Police Academy
High School Diploma -
Blue Springs High School
Similar Profiles
Kimberly PressleyKimberly Pressley
Vehicle Sales Representative at Ryder Vehicle Sales LLcVehicle Sales Representative at Ryder Vehicle Sales LLc
Robert AbbateRobert Abbate
Inside Vehicle Sales Manager at Ryder Vehicle SalesInside Vehicle Sales Manager at Ryder Vehicle Sales
Angela ThravesAngela Thraves
Vehicle Rental Consultant at DRIVING FORCE Vehicle Rentals, Sales & LeasingVehicle Rental Consultant at DRIVING FORCE Vehicle Rentals, Sales & Leasing