Richard Mohler
Grafton,OH
Summary
Accomplished Operations Manager with a proven track record at Premier Glass and Door, enhancing customer satisfaction and streamlining supply chain operations. Expert in problem-solving and team leadership, demonstrated through improved performance outcomes and strong client relationships. Skilled in project management and customer relations, achieving significant business growth and operational efficiency.
Overview
32
32
years of professional experience
Work History
Operations Manager
Premier Glass and Door
08.2020 - 11.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Owner
Professional Painting Services
06.1992 - 08.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Education
High School Diploma -
Ravenna High School
Ravenna, OH06-1980
Skills
- Problem-solving
- Customer relations
- Team leadership
- Small business operations
- Customer service
- Client service
- Staff hiring
- Project management
- Customer relationship management
Accomplishments
I ran a successful painting company for 28 years, I ran a successfull glass and door company for almost 5 years, for a total of 33 years of Customer service and satisfaction
Timeline
Operations Manager
Premier Glass and Door
08.2020 - 11.2024
Owner
Professional Painting Services
06.1992 - 08.2020
High School Diploma -
Ravenna High School
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