Richard Moore
Buffalo,New York
Summary
Information technology specialist with expertise in workstation setup and optimization, user training, and process improvement across various sectors. Proficient in business practices and IT standards, ensuring alignment with organizational goals. Strong skills in infrastructure management, data handling, and enterprise operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
Cheektowaga, NY
09.2016 - Current
- Mobile Expert
- Selling T-Mobile services
- Finding solutions to Customer pain points
- Training new hires/ current employees on services and product
- Responsible for Key KPI’s for store and helping employees reach them
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
Samsung Experience Consultant
Mosaic
Blasdell, NY
09.2014 - 09.2016
- Holding classes on how to use Samsung products
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Mobile Associate
Market Source
Niagara Falls, NY
11.2012 - 09.2014
- Selling Mobile services
- Keeping team focused on store goals
- Responsible for solving customer pain points
Sales Consultant/ Technology Supervisor
Office Max
Cheektowaga, NY
11.2010 - 09.2014
- Leading Technology sales team
- Responsible for solving customer pain points
- Responsible for developing new employees
- Responsible for building and maintaining customer relationship
- Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
- Provided technology consultation for growing businesses, making recommendations and upgrading existing systems.
Education
Bachelor of Science - Information Technology
University of Phoenix
Online09-2025
Advance Certification - Cyber Security
University of Phoenix
Online05-2025
Some College (No Degree) - Computer And Information Systems
SUNY Buffalo State
Buffalo, NYHigh School diploma -
Buffalo Academy for Visual and Performing Arts
Buffalo, NY06.2009
Skills
- Microsoft Office and Google Suite proficiency
- Effective communication
- Problem solving
- Cross-platform proficiency
- Conflict resolution
- Brand management
- Relationship building
- Strong work ethic
- Positive attitude
- Planning and organization
- Team leadership
- Team development
- Multitasking ability
- Cybersecurity expertise
- Customer service excellence
- Project management skills
- Employee training
- Team building
- Cybersecurity fundamentals
- Information technology literacy
- Technology supervision
Certification
- Advance Cyber Secerity
Timeline
Mobile Expert
T-Mobile
09.2016 - Current
Samsung Experience Consultant
Mosaic
09.2014 - 09.2016
Mobile Associate
Market Source
11.2012 - 09.2014
Sales Consultant/ Technology Supervisor
Office Max
11.2010 - 09.2014
Bachelor of Science - Information Technology
University of Phoenix
Advance Certification - Cyber Security
University of Phoenix
Some College (No Degree) - Computer And Information Systems
SUNY Buffalo State
High School diploma -
Buffalo Academy for Visual and Performing Arts