RICHARD MORENO

My objective is to help people on their worst day by providing services through friendly and compassionate telecommunication as they wait for law enforcement and other aids to arrive.

• LAW ENFORCEMENT TECHNICIAN CLASSIFICATION STUDY/POSITION QUESTIONNAIRE (05/20/21)
• MAJOR DUTIES
• Execute a high degree of discretion, initiative, and independent judgment as to a course of action in accordance with established policies, procedures, and guidelines.
• React quickly, efficiently, and calmly under stressful and emergent situations.
• Exercise sound judgment in initiating and coordinating responses to 911 calls and other emergency situations that may affect the lives and safety of the public, law enforcement, and other emergency personnel.
• Receive 911 calls, evaluate the need for service, type in a call for service into the CAD System
• Keep the informant on the line until a unit goes 10-97 (deputies arrive).
• Update the field units via the CAD or voice over LTAC7 until all the available information is received and units no longer need to have the caller available.
• Look up incident history via the MDD when requested by field units, for critical incidents or for outside agencies.
• Monitor the Text to 911 System and answer any incoming text messages.
• Determine jurisdiction and transfer to appropriate agency if necessary.
• Type a call for service into the CAD as necessary.
• Transfer all medical calls for service to the appropriate fire department unless it involves an assault at which time the L.E.T shall stay on the line and ascertain suspect information while another L.E.T. notifies the fire department of the circumstances.
• Transfer all traffic related incidents in the county or on the freeways to California Highway Patrol, ascertain if there are any injuries and if so, type in a call for service into the CAD and dispatch the appropriate number of field units.
• Receive telephone requests for services, including 911 emergencies and fire calls, citizen’s complaints, and general inquiries.
• Receive and handle calls from citizens who are difficult to communicate with because they are upset, verbally abusive, intoxicated, suicidal, mentally unstable, under the influence of narcotics, very young /old, or speech impaired.
• Operate multiple 911 and business phone lines simultaneously.
• Differentiate between Routine, Priority, and Emergent calls for service and follow through on responses, type the call for service into the CAD System.
• Determine jurisdiction for calls for service and transfer to appropriate agency if necessary.
• Connect to the Translation Line for an interpreter when necessary.
• Screen callers regarding exposure to the Coronavirus.
• Transmit and receive coded and conventional message, to and from field units and SCC.
• Assign, coordinate, and dispatch field units in response to requests for service and advise responding units of possible problem areas, monitor field unit’s activities, including Code 3 and emergency responses.
• Ensure all incidents are typed in correctly and are properly constructed.
• Check for Hazard Hits, via the CAD, on locations and route to field units.
• Check for recent incident history, via the CAD, and route to field units.
• Monitor all emergency responses in progress and dispatch additional personnel and/or equipment as requested.
• Call the location of burglary/robbery alarm calls once field units have the location contained.
• Keep the Watch Deputy, Watch Sergeant and Watch Commander apprised of all situations of unusual or emergent nature.
• Exercise a thorough knowledge of the department’s response procedures.
• Monitor field unit(s) response times for calls for service, call informants back if the unit(s) will have a delayed response and advise the informant of the delay.
• Monitor field unit(s) to make sure they acknowledge and go enroute to calls for service in a timely manner.
• Notify the Watch Deputy of any delays in calls for service.
• Check the GST Viewer at least twice per shift to ensure that all GPS equipped units assigned to the station are logged on and visible.
• Monitor emergency communications of other police and fire agencies to determine the need for assistance.
• Monitor and keep track of the B&W decoy vehicle.
• Log on/off Dispatch each shift.
• Notify Los Angeles County Fire if medical attention is needed.
• Monitor tactical channel.
• Assume some or all of the radio dispatching responsibilities of a Public Response Dispatcher in the event of a power failure or other emergency situation at SCC.
• Voice all calls for service while on self-dispatch/on paper.
• Manually fill out incident forms when the CAD is down.
• Do a roll call to verify all deputies are monitoring the correct frequency.
• Keep track of the ENR, 10-97 and 10-98 times off all the deputies for the calls for service.
• Perform “CATCH UP” by entering all calls for service into the CAD.
• Notify the fire department, Aero Bureau, CHP, and the MET Team if requested by field units.
• Receive and disseminate information regarding lost/overdue hiker(s), obtain information regarding their background, items brought, location of destination, obtain vehicle information and run through DMV, get cell phone information.
• Contact cell phone provider and set up pinging of phone.
• Obtain Latitude and Longitude coordinates and plot coordinates using the VESTA Map Star and relate the information to the field units.
• Monitor ping through email.
• Receive and disseminate information regarding a vehicle over the side of the mountain.
• Check the Vehicle Over The Side log to verify vehicle was not already reported.
• Page out the Mountain Rescue Team, type and send out the page using usamobility.com, SDRT.com and send email type page using resgrid.com.
• Notify California Highway Patrol of the vehicle over the side.
• Notify the Watch Commander of all mountain rescue call outs.
• Notify Emergency Operations Bureau of all mountain rescue call outs.
• Fill out the Mountain Rescue Call-Out Form.
• Process vehicle releases, run vehicle through DMV to verify vehicle information, verify registered owner information, fill out vehicle release form, fill out Request for Information form, collect fees, complete register transaction. Provide maps and directions to tow yards.
• Process repo receipts, run vehicle through DMV to verify vehicle information, fill out Request for Information form, collect fees, complete register transaction.
• Process property from vehicle releases, run vehicle through DMV to verify vehicle information, verify registered owner information, fill out property from vehicle release form.
• Process Concealed Carry Weapon Form, read through application, confirm form is accurately completed, fill out Request for Information form, collect fees, complete register transaction.
• Sell copies of reports, pull report, make copy of report, verify the release of the report, redact necessary information, fill out Request for Information form, collect fees, complete register transaction.
• Collect fees for cite corrections, fill out Request for Information form, complete register transaction.
• Receive calls from tow companies and process Personal Property Impounds/Repossession’s, run the vehicle through DMV and clear the vehicle in SVS, fill out the PPI/REPO form, issue an URN number, make copies, attach a copy to the PPI/REPO clipboard, give a copy to the secretary.
• Evaluate, differentiate between, and analyze multiple messages, tasks, and demands received from both field units, public calls, and emergency responses in progress by selecting and acting upon the most urgent messages and following through on responses in order to prioritize information and requests.
• Search nationwide criminal justice data banks to obtain information on warrants, driver history, missing persons, vehicle, firearms, and miscellaneous property.
• Act as a liaison between station personnel, other law enforcement agencies, emergency service organizations, and SCC.
• Field all requests made by the field units, station personnel and station supervisors.
• Make a PA announcement whenever field units are responding Code 3.
• Notify surrounding agencies of BOLO’s pertaining to calls for service that might overlap into their jurisdiction.
• Notify field units of BOLO’s from surrounding agencies that might overlap into our jurisdiction.
• Process inquiries utilizing the vast resources of the Department, other public agencies, and the many private entities to help the public.
• Issue manual URN numbers to field units during system down time, when field units are out of their vehicles, and to county employees upon request.
• Issue Booking numbers to field units and county employees upon request.
• Contact tow company when field units request a tow, log information into the Tow Log notebook.
• Provide oncoming Dispatch personnel with a thorough pass on of vital information from the previous shift.
• Monitor the Station lobby and receive in-person requests for service.
• Enter Hazard Hits into the CAD.
• Ensuring that communications equipment is fully operational.
• Operate general office equipment and computers.
• Operate multiple communications and mapping equipment including the CAD System, VESTA System, ZETRON System, GST Viewer, TEXT 911 System.
• Contact and submit work order tickets to the appropriate agency for station maintenance issues.
• Coordinate Inmate/Trustee transports to/from the jails, hospitals, and the courts.
• Assist field units with errant log entries.
• Accept Letter of Agency forms, enter the information into the CAD using the Hazard format, put form into Letter of Agency notebook.
• Fill out Extra Patrol forms, make copies, and put form into the briefing notebook.
• Accept Vacation Check forms, make copies, put forms into Volunteers on Patrol notebook and Dispatch Vacation Check notebook.
• Accept donations from the public, fill out Station Donation form, and give form to Operations.
• Monitor the SHARPS Container and notify the appropriate agency if the container is full and items are being placed outside of the container.
• Log on/off the Volunteers on Patrol.
• Perform housekeeping duties by cleaning and maintaining work area in order to maintain the hygiene and professional appearance of Dispatch.
• Receive incoming packages from various delivery companies and distribute accordingly.
• Monitor all radio traffic on LTAC7 at all times.
• Monitor all radio traffic on Dispatch 6 at all times.
• Monitor all radio traffic on tactical channels when activated.
• Monitor Station Alarm System, make a PA announcement for any necessary alarm activations, and reset alarm.
• Monitor station fire alarm, make a PA announcement for alarm activations, and reset alarm.
• Monitor station back gate, verify identity/purpose for requesting entry.
• Monitor station back door, verify identity of anyone requesting entry into the station.
• Monitor station Security Camera System.
• Monitor Pioneer Park Security Camera System.
• Monitor Flock website, run the vehicle through DMV to confirm it is a stolen vehicle and forward to all field units.
• Advise units of Flock hit over LTAC, provide last seen direction and vehicle description, and type a call for service into the CAD.
• Monitor the 3SI Tracking System, determine jurisdiction when alarm is activated, advise field unit(s) over LTAC7 of pertinent information pertaining to the crime in progress/just occurred, and type in call for service into the CAD.
• Monitor the SETS LINE and answer any incoming calls.
• PERIODIC DUTIES
• Provide training to all deputies, who are assigned to work the desk, on the VESTA, CAD and TEXT 911 Systems, and miscellaneous duties performed in dispatch.
• Record the Range Schedule and field all calls regarding the operating hours.
• Maintain the Hazard Hits in the CAD, eliminate duplicate and unnecessary hits.
• Maintain the Letter of Agency notebook, pull out all expired forms.
• Maintain the California Highway Patrol Log notebook, inserting all CHP 180 forms.
• Maintain current and accurate gate codes for apartment complexes, miscellaneous business, and private communities.
• INCIDENTAL DUTIES
• Provide training to all new incoming Law Enforcement Technicians on the entire workings of dispatch.
• Provide training to all new Watch Deputies on the VESTA, CAD, TEXT 911, and ZETRON Systems, and miscellaneous duties performed in dispatch.
• Complete 24 hours of CPT training every 2 years.
• Maintain all POST training requirements throughout the year.
• Communicate all pertinent information to field units and station personnel in the event of an assault on the station.
• Broadcast, via the “Hot Line”, the assault on the station and advise the field units and SCC regarding the station’s status.
• Make a PA announcement when the station is under attack.