Richard Morris
Premium Velocity Auto
Azle,TX
6
years of professional experience
Dynamic General Manager with a proven track record at Premium Velocity Auto, excelling in operations management and team development. Achieved top performance rankings in sales growth, car growth, labor control, and customer satisfaction by leveraging strategic planning and exceptional leadership skills. Committed to driving profitability and promoting a culture of continuous improvement.
Work History
General Manager
2 Years 9 Months- Directed all aspects of daily business operations, ensuring profitability, operational excellence, and outstanding customer satisfaction.
- Led, coached, and developed high-performing teams, fostering accountability, collaboration, and continuous improvement.
- Consistently exceeded sales, revenue, and operational performance goals through strategic planning and effective leadership.
- Managed full P&L responsibility, controlling labor, inventory, and operating expenses to maximize profitability.
- Recruited, trained, mentored, and retained top talent, building strong teams and reducing employee turnover.
- Improved operational efficiency by implementing process improvements and maintaining compliance with company policies and safety standards.
- Analyzed traffic reports, sales trends, and key performance indicators (KPIs) to drive data-informed business decisions.
- Built strong customer relationships by delivering exceptional service and resolving escalated issues quickly and professionally.
- Oversaw scheduling, inventory management, and vendor relationships to ensure smooth day-to-day operations.
- Recognized for consistently achieving top performance rankings in sales growth, car growth, customer satisfaction, employee retention, and labor control.
Assistant Store Manager
1 Year 9 Months- Assisted the General Manager in overseeing daily business operations to ensure efficiency, profitability, and excellent customer service.
- Supervised, trained, and motivated employees, promoting a positive and productive work environment.
- Managed staff scheduling, performance evaluations, and onboarding of new team members.
- Resolved customer concerns professionally, ensuring a high level of customer satisfaction and retention.
- Monitored inventory, ordered supplies, and maintained appropriate stock levels while controlling cost of goods.
- Supported hiring, coaching, and disciplinary actions in accordance with company policies.
- Ensured compliance with company standards, safety regulations, and operational procedures.
- Analyzed sales reports and key performance metrics to identify opportunities for improvement and drive business results.
- Assisted with budgeting, cash handling, and financial reporting to maintain accurate records.
- Collaborated with the General Manager to achieve operational goals, improve team performance, and increase revenue.
Customer Service Representative
1 Year 6 Months- Delivered exceptional customer service by assisting customers with inquiries, resolving complaints, and providing accurate information about products and services.
- Handled customer interactions through phone, email, and in-person communication while maintaining a professional and positive attitude.
- Resolved customer issues efficiently, ensuring high levels of customer satisfaction and retention.
- Collaborated with team members and higher-up management to resolve complex customer concerns.
- Consistently met or exceeded performance goals for response time, customer satisfaction, and quality standards.
Education
High School Diploma
Skills
Leadership & Team Development
Operations Management
Strategic Planning
Profit & Loss (P&L) Management
Budgeting & Cost Control
Revenue Growth
Sales Management
Business Development
Performance Management
Customer Relationship Management
Customer Service Excellence
Employee Coaching & Mentoring
Recruiting
Hiring & Onboarding
Staff Training & Development
Conflict Resolution
Inventory & Supply Chain Management
Scheduling & Workforce Planning
Process Improvement
KPI Analysis & Reporting
Financial Analysis
Decision-Making
Problem-Solving
Communication & Interpersonal Skills
Time Management
Project Management
Compliance & Safety Standards
Vendor & Supplier Management
Change Management
Negotiation
Microsoft Office Suite (Excel
Word
PowerPoint)
CRM and POS Systems
Timeline
General Manager
Premium Velocity Auto
11.2023 - CurrentRead More
Assistant Store Manager
Premium Velocity Auto
02.2022 - 11.2023Read More
Customer Service Representative
Allied Lube
08.2020 - 02.2022Read More
Azle High School
High School Diploma
Read More