Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Richard Muniz

Charlotte,NC

Summary

Accomplished Inside Sales Representative with twenty years of sales excellence skilled at exceeding sales objectives on monthly basis. Persuasive communicator and analytical problem-solver consistently surpasses targets by uncovering customer needs and matching perfectly with company offerings. Accurate in documentation. Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients. Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

8
8
years of professional experience

Work History

Account Manager, Inside Sales

Enviromaster Services
Charlotte, NC
07.2019 - 03.2021
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Contacted new and existing customers to discuss product and service solutions.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.

National Account Manager

Townsquare Media
Charlotte, NC
07.2017 - 07.2018
  • Re-engaged lapsed accounts to establish relationships and promote products.
  • Connected with current customers to assess satisfaction, determine needs and offer new services.
  • Gathered and modeled sales data to uncover trends and adjust strategies to capitalize on latest information.
  • Grew brand awareness by increasing market penetration with customer-focused approaches.

Regional GPS Consultant

Fleetmatics
Charlotte, NC
12.2014 - 07.2016
  • Developed and maintained successful relationships with industry leaders.
  • Advised clients on business matters and drafted innovative solutions.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Provided targeted input on staffing and business management plans to optimize implementation and day-to-day oversight.

Account Executive

Yodle
Charlotte, NC
11.2013 - 11.2014
  • Cultivated and developed customer relationships to enable sustained revenue growth.
  • Negotiated contracts, closed agreements and supported sales team in new product launches.
  • Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
  • Maintained updated knowledge of changing industry, standards and trends related to accounts.

Manager

Norvergence
Newark, NJ
06.2011 - 11.2013
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Delivered level of service to customers in effort to build upon relationships for future clients.

Education

Some College (No Degree) - Avionics Maintenance Technology

Aviation H.S
Queens, NY

Skills

  • Cold calling expertise
  • Product demonstrations and presentations
  • Consultative sales approach
  • B2C sales
  • Telephone sales
  • CRM
  • Needs analysis
  • Exceptional customer service
  • Customer Service
  • New business development

Languages

Spanish
Native or Bilingual

Timeline

Account Manager, Inside Sales

Enviromaster Services
07.2019 - 03.2021

National Account Manager

Townsquare Media
07.2017 - 07.2018

Regional GPS Consultant

Fleetmatics
12.2014 - 07.2016

Account Executive

Yodle
11.2013 - 11.2014

Manager

Norvergence
06.2011 - 11.2013

Some College (No Degree) - Avionics Maintenance Technology

Aviation H.S
Richard Muniz