Tawny Hine
Lodi,CA
Summary
Knowledgeable Inside Sales Account Manager with proven track record in leveraging client relationships to drive revenue growth. Successfully managed key accounts while implementing effective sales strategies to meet and exceed targets. Demonstrated expertise in client communication and problem-solving, fostering long-term partnerships.
Overview
9
9
years of professional experience
Work History
Inside Sales Account Manager
MXR Imaging
10.2021 - Current
- Developed and nurtured relationships with healthcare professionals, including doctors, hospital administrators, and clinic managers, to identify ultrasound equipment needs and secure sales
- Consistently exceeded sales targets by prospecting, qualifying leads, and presenting ultrasound solutions to potential clients in the healthcare industry
- Collaborated with marketing teams to create targeted campaigns and strategies to increase ultrasound product awareness and generate qualified leads
- Provided expert consultation and product demonstrations on ultrasound equipment, explaining technical specifications, benefits, and applications to clients
- Managed a high volume of inbound and outbound calls, converting inquiries into sales opportunities for ultrasound equipment and services
Neighborhood Expert
Applebees
09.2016 - Current
- Processed guest payments accurately using point-of-sale (POS) system and handled cash, credit, and debit transactions
- Trained and mentored new servers, ensuring adherence to Applebee’s standards and excellent service practices
- Resolved guest complaints quickly and professionally, turning negative experiences into positive ones through effective communication and problem-solving
- Maintained knowledge of current promotions, new menu items, and daily specials to provide customers with updated information and increase sales
Shipping and Receiving Specialist
Conquest Imaging
11.2019 - 10.2021
- Processed Sales orders through Microsoft Dynamics GP proactively, while simultaneously receiving incoming inventory through the RMA Entry and Receiving portal
- Generated and closed Work orders on incoming inventory, repackaged and restocked items for inventory after testing
- Controlled the quantities of items in inventory through a smart list of site ID’s and spreadsheets
Operations Management Specialist
United Parcel Service
03.2016 - 11.2019
- Supervised 100+ package car drivers on a daily basis, while positively implementing accountability for the discrepancy, high-value, critical healthcare, inside delivery, next day air, and misloaded packages
- Assigned and dispatched daily pick-ups on correlating routes
- Provided industry-leading customer service, solved 80 cases per day resulting in a 98% customer satisfaction score
- Managed 100+ high volume incoming calls a day to rectify drivers’ and customers’ questions and concerns
- Managed all customer claims submitted on lost packages, and implemented a follow-up system with the driver
Education
Associate of Arts - Communications
California University Sacramento
Sacramento, CASkills
- Microsoft Office Suite
- Adobe Creative Suite
- Salesforce
- Slack
- CRM
- Written and verbal communication
- Public speaking
- Presentation skills
- Critical thinking
- Goal-oriented mindset
- Empathy and rapport building
- Inventory management
- Processing payments
- Professional demeanor
- Flexibility
- Learning new technologies or processes quickly
- Handling inquiries
- Managing orders
- Self motivation
- Product knowledge
- Interpersonal skills
- Email campaigns
- Market research
- Cold calling expertise
- Up-selling strategies
- CRM software proficiency
- Customer relationship building
- Account management
- Reliability
Accomplishments
Alpha Chi Omega, Epsilon Theta Chapter
August 2014- May 2016
Timeline
Inside Sales Account Manager
MXR Imaging
10.2021 - Current
Shipping and Receiving Specialist
Conquest Imaging
11.2019 - 10.2021
Neighborhood Expert
Applebees
09.2016 - Current
Operations Management Specialist
United Parcel Service
03.2016 - 11.2019
Associate of Arts - Communications
California University Sacramento
Similar Profiles
Lindsay TylerLindsay Tyler
Field Operations Coordinator at MXR ImagingField Operations Coordinator at MXR Imaging
Jackie UseltonJackie Uselton
X-Ray Service Engineer II at MXR ImagingX-Ray Service Engineer II at MXR Imaging
Mikołaj DziamskiMikołaj Dziamski
Creative Generalist at MXR MEDIACreative Generalist at MXR MEDIA