Richard Nelson
Ashburn,GA
Summary
Experienced in managing day-to-day operations with a focus on customer and vendor relations, ensuring efficient parts ordering and inventory control. Skilled in diagnosing and repairing complex mechanical issues, including electrical systems, HVAC, hydraulics, and engines, while maintaining accurate records of service requests and resolutions. Demonstrated ability to lead teams by training technicians on safety and repair procedures, as well as resolving customer complaints effectively. Proven track record in processing warranty claims and coordinating service schedules to enhance operational efficiency.
Overview
28
28
years of professional experience
Work History
Owner
Nelson Repair
Ashburn, Georgia
10.2017 - Current
- Handle day to day operations
- Managed relationships with customers and vendors to ensure effective communication.
- Parts ordering and inventory
- Processing invoices
- Diagnosing & completing repairs such as electrical issues, HVAC, hydraulics, brake systems, transmissions and engines.
Service Manager & Head Technician
Patrick Tractor
Tifton, Georgia
01.2007 - 10.2017
- Day to day operations
- Filing warranty claims
- Collections
- Diagnosing & repairing tractors and the occasional ATV
- Scheduled repair work and assigned tasks to service technicians
- Reviewed service orders, estimates, and customer repair requests
- Coordinated parts orders
- Communicated repair status and service recommendations to customers
- Trained technicians on safety, diagnostics, and repair procedures
- Resolved customer complaints in a timely manner.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
Ag Technician
Ag Power & equipment
Ocilla, Georgia
05.2003 - 01.2007
- Diagnose and repair tractors and the occasional implement
- Repair hydraulics, electrical issues, HVAC systems, transmissions& engines
- Serviced customer equipment in shop and field settings.
- Maintained tools, lifts, and service bay equipment.
- Communicated with parts staff and customers on equipment needs.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
Small Equipment & Ag Technician
Shiver Tractor
Sylvester, GA
05.1998 - 05.2003
- Repaired engines, transmissions, hydraulics, and electrical systems on agricultural machinery and mowers.
- Repaired spray coupes
- Inspected machines for wear, leaks, and safety issues before release.
- Communicated repair needs and parts requests with service team members.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
Education
Didn't Get My GED But Completed Up Through 12 Grade At Private Homeschool - 12 Grade
Hidden Springs Christian Academy
Skills
- Engine diagnostics
- Hydraulic repair
- Electrical troubleshooting
- HVAC systems
- Brake repair
- Parts ordering
- Inventory control
- Customer relations
- Warranty claims
- Service scheduling
- Problem solving
- Team leadership
- Attention to detail
- Conflict resolution
- Small business operations
- Business management
- Staff management
References
- Mike Williams-Automotive Technology Teacher 229-392-0338
- Micheal Knape- Head Technician Five Star Freightliner 229-402-1046
Timeline
Owner
Nelson Repair
10.2017 - Current
Service Manager & Head Technician
Patrick Tractor
01.2007 - 10.2017
Ag Technician
Ag Power & equipment
05.2003 - 01.2007
Small Equipment & Ag Technician
Shiver Tractor
05.1998 - 05.2003
Didn't Get My GED But Completed Up Through 12 Grade At Private Homeschool - 12 Grade
Hidden Springs Christian Academy