Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

RICHARD NGUYEN

St Louis,MO

Summary

Results-oriented Finance Manager knowledgeable about F&I products and bank lender knowledge. Professionally works with different customers to meet individual needs and maximize dealer revenue. Analytical problem-solver tenacious in pursuing sales opportunities.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Finance Manager

Sunset Hills Subaru
Saint Louis, MO
03.2022 - Current
  • Customer service and relationship management: This includes building and maintaining relationships with customers, providing guidance on finance options and ensuring customer satisfaction throughout the sales process.
  • Maintain high penetration with finance programs such as VSC, GAP, maintenance and ancillary products with good profit margins.
  • Process all federal, state and dealer paperwork related to vehicle transaction.
  • Process finance and lease deals accurately through financial sources to secure approval and maintain 1-2 day turnaround for deal funding.
  • Always conduct business in an ethical and professional manner.
  • Understand and complies with federal, state, and local regulations that affect the new- and used-vehicle and finance departments.

Sales Consultant

Bath Fitter
Maryland Heights, MO
06.2021 - 03.2022
  • Created detailed sales presentations to communicate product features and market data
  • Responded to telephone and in-person requests for information
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment
  • Followed up with existing customers to provide additional support and address concerns
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Certified Sales Consultant/ Closer

Lou Fusz Toyota
Kirkwood, MO
12.2017 - 06.2021
  • Maintained 92% customer satisfaction over all car deals
  • Established ongoing relationships with new customers while providing excellent customer service during purchase
  • Maintaining communication after sale to ensure satisfaction
  • Negotiated pricing and financing options while closing at 28%; while averaging 15-20 sales a month
  • Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge
  • Exceeded corporate quotas for monthly sales
  • Informed customers of promotions to increase sales productivity and volume
  • Drove store revenue by offering customers accessories and related purchases to complete selections
  • Utilized targeted email campaigns and cold calling to increase revenue.

Assistant Manager

T-Mobile
Maplewood, MO
11.2016 - 12.2017

Store Manager

AT&T Custom Communications
Laclede, MO
03.2014 - 11.2016

Assistant Manager

Atlantic Business Consultants
St. Louis, MO
01.2014 - 02.2015

Lead Sales Associate

Champs Sporting Goods
St. Louis, MO
02.2013 - 08.2014

Education

Central Visual Performing Arts High School
01.2014

Skills

  • Product and service knowledge
  • Demonstrations
  • Client relationship management
  • Conflict resolution
  • Persuasive and diligent
  • Ability to work under pressure
  • Proficient in CDK, Dealertrack & RouteOne
  • Critical thinking
  • Skilled communicator
  • Problem-solving
  • Leadership

Accomplishments

  • Top 25 Sales Lead and producer for T-Mobile in the nation
  • Opened a brand new AT&T store and accomplished being the top 10 AT&T store in the St. Louis market
  • Documentation - Wrote and edited documents to keep staff informed on policies and procedures.

Languages

  • Native English
  • Fluent Vietnamese

Certification

Ethos F&I Certification

CareGARD F&I Certification with Compliance & Code of Ethics

Timeline

Finance Manager

Sunset Hills Subaru
03.2022 - Current

Sales Consultant

Bath Fitter
06.2021 - 03.2022

Certified Sales Consultant/ Closer

Lou Fusz Toyota
12.2017 - 06.2021

Assistant Manager

T-Mobile
11.2016 - 12.2017

Store Manager

AT&T Custom Communications
03.2014 - 11.2016

Assistant Manager

Atlantic Business Consultants
01.2014 - 02.2015

Lead Sales Associate

Champs Sporting Goods
02.2013 - 08.2014

Central Visual Performing Arts High School

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