Summary
Overview
Work History
Skills
Timeline
Hi, I’m

RICHARD NORDBY

Palm Springs,CA
RICHARD  NORDBY

Summary

QUALIFICATIONS SUMMARY

Skilled and dedicated with in-depth knowledge of customer service, food & beverage operations, as well as management.

* Proven track record of accurately completing information management within demanding time frames.
* Ability to understand Spanish
* Adept at developing and maintaining administrative processes that reduce redundancy, improve accuracy and
efficiency, and achieve organizational objectives.
* Highly focused and results-oriented in supporting complex, deadline driven operations; able to identify goals
and priorities and resolve issues in initial stages.
* Self attributes consist of the following: Exceptionally discreet, result driven, can speak on all levels,
extremely organized, strong attention to detail, multi-task oriented, punctual, reliable, strong,
diligent, resourceful, service-oriented, professional and courteous in written and oral communications with
a high level of interpersonal skills, positive, can-do and a solid team player.

Overview

9
years of professional experience

Work History

Steve Carter
Cathedral City, CA

Billing Coordinator
01.2019 - 08.2019

Job overview

  • Updated documentation, reports and spreadsheets with financial information
  • Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes
  • Entered details into accounts and tracked payments
  • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports

Guy
Palm Springs, CA

Wangs In The Desert
10.2018 - 12.2019

Job overview

  • Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Prepared beverages and filled food orders for customers
  • Bussed and reset [Number] tables per shift, working efficiently to keep dining room and work areas clean

Oscar's Cafe & Bar
Palm Springs, CA

Server / Barback
09.2017 - Current

Job overview

  • Delivered exceptional, friendly, and fast service
  • Answered questions about menu selections and made recommendations when requested
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
  • Skillfully anticipated and addressed guests' service needs
  • Managed closing duties, including restocking items and reconciliation of the cash drawer

The Monroe Palm Springs
Palm Springs, CA

Front Desk / Night Auditor
09.2016 - 07.2017

Job overview

  • Checks front office accounting records for accuracy and, on a daily basis, summarizes and compiles information for the hotel's financial records
  • Tracks room revenue, occupancy percentages, and other front office operating statistics
  • Prepares a summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day
  • Posts room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier

Alibi Azul
Palm Springs, CA

Server
09.2015 - 07.2016

Job overview

  • Maintained close communication with managers & kitchen staff to ensure customer satisfaction Ensured silverware and plates are clean before patrons approach tables Assisted bar backing Multi-tasked during lunch and dinner rushes Handled large parties with multiple complicated orders and ensured each customer was satisfied

Capital Seafood
Irvine, CA

Server
01.2015 - 06.2015

Job overview

  • Handled cash transactions as well as stock and inventory of retail merchandise Met customers' needs by processing orders accurately within a limited time frame Provided efficient customer service in an extremely fast paced environment Multi-tasking during high pressure situations Serving/waiting tables of guests while maintaining a friendly sociable environment Assisted with bussing and cleaning of tables Worked in coordination with other departments to ensure that customers received quality service

Skills

  • Expires 03/22/2017
  • Accounting
  • Approach
  • Cashier
  • Closing
  • Credit
  • Customer satisfaction
  • Customer service
  • Fast
  • Financial
  • Focus
  • Frame
  • Front office
  • Inventory
  • Listening
  • Multi-tasking
  • Organizing
  • Problem Solving
  • Quality
  • Restaurant Management
  • Retail
  • Spanish
  • Statistics
  • Tables
  • Taxes
  • Team Work
  • Verbal Communication

Timeline

Billing Coordinator
Steve Carter
01.2019 - 08.2019
Wangs In The Desert
Guy
10.2018 - 12.2019
Server / Barback
Oscar's Cafe & Bar
09.2017 - Current
Front Desk / Night Auditor
The Monroe Palm Springs
09.2016 - 07.2017
Server
Alibi Azul
09.2015 - 07.2016
Server
Capital Seafood
01.2015 - 06.2015
RICHARD NORDBY