Richard Odierno
Port Orange,FL
Summary
Experienced retail store manager with 10+ years in supervising store operations and training staff. Skilled in effective scheduling, loss prevention measures, and customer service resolution. Committed to maintaining high visual standards and ensuring compliance with operational policies.
Overview
28
28
years of professional experience
Work History
Lead Sales Associate/Manager
Dollar general
01.2025 - Current
- Managed store operations, including opening and closing procedures.
- Prepared daily deposits to ensure accurate financial reporting.
- Received and stocked inventory from weekly delivery trucks.
- Trained new hires on operational protocols and customer service standards.
- Collaborated with police depot on loss prevention issues.
- Coordinated weekly sales setup on the sales floor for optimal presentation.
Care Giver
Home Healthcare
01.2018 - 01.2025
- Changed dressings daily to ensure optimal wound healing.
- Assisted in physical and occupational therapy sessions to enhance patient mobility.
- Coordinated doctor appointments for timely medical attention.
- Managed health insurance claims to facilitate coverage of treatments.
- Maintained regular communication with doctors to coordinate care plans effectively.
- Processed prescriptions to ensure timely medication availability.
Restaurant Manager
TONY’s NY Pizza & Restaurant
01.2017 - 01.2025
- Resolved all customer complaints and issues to ensure satisfaction.
- Prepared weekly schedules to optimize staff efficiency.
- Coordinated weekly food orders from multiple vendors to maintain inventory levels.
- Processed nightly bank deposits after closing register and credit card machine.
- Established and enforced rules and regulations for workplace compliance.
- Managed hiring and termination processes for employees.
- Trained new hires to enhance team performance.
Customer Service Representative
Nokia
01.2001 - 01.2003
- Provided technical support by answering customer phone calls efficiently.
- Utilized computer database to identify solutions for customer issues.
- Updated and created customer profiles for warranty and non-warranty repairs.
- Guided customers through step-by-step instructions for manual phone repairs or shipment processes.
Store Manager
Hollywood video
01.1999 - 01.2001
- Managed daily store operations, including opening and closing procedures.
- Conducted weekly meetings with district and regional managers to align strategies.
- Facilitated mandatory store meetings for employees to enhance communication.
- Established weekly sales walls and displays to boost product visibility.
- Addressed loss prevention issues to minimize inventory shrinkage.
- Processed monthly corporate returns for shipment to home office.
- Oversaw all aspects of store inventory management for accuracy.
- Achieved daily and weekly sales goals through effective team collaboration.
Education
Diploma -
James I O’Neill Highschool
Highland Falls06.1995
Skills
- IBM POS and Zebra handheld devices
- Computer skills: Word and Excel
- Inventory control and loss prevention
- Financial budgeting and scheduling
Timeline
Lead Sales Associate/Manager
Dollar general
01.2025 - Current
Care Giver
Home Healthcare
01.2018 - 01.2025
Restaurant Manager
TONY’s NY Pizza & Restaurant
01.2017 - 01.2025
Customer Service Representative
Nokia
01.2001 - 01.2003
Store Manager
Hollywood video
01.1999 - 01.2001
Diploma -
James I O’Neill Highschool