Richard Onwulata
BURTONSVILLE,MD
Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution, and maintenance. Skilled at training internal users on security procedures and preventive measures. Results-driven IT professional with notable success in planning, analysis, and implementation of security initiatives. Strengths in providing comprehensive network design and security frameworks. Certified in Security+ Ce. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
NALC Union Representative
United States Postal Service, USPS
Silver Spring, MD
01.2019 - Current
- Mediated discussions between employer and employee representatives in attempt to reconcile differences.
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Educated employees on contract procedures, administration, and interpretation.
Mail Carrier
United States Postal Service
Silver Spring, United States
08.2016 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick-up times, postal regulations, and delivery costs.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Maintained energy and enthusiasm in a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Technical Support Representative
OneStop Technology Solution
Cheltenham, PA
02.2009 - 07.2016
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, and routers.
- Integrated Salesforce CRM and other customer relationship management software into support operations.
Education
Bachelor of Science - Economics
University of Abuja
Abuja NigeriaSkills
- Intrusion Detection
- Critical Thinking
- Checking Credentials
- Code Enforcement
- Systems Evaluation
- Time Management
- Wireshark
Certification
- Certified Security+ CE, CompTIA - June 2022
Timeline
NALC Union Representative
United States Postal Service, USPS
01.2019 - Current
Mail Carrier
United States Postal Service
08.2016 - Current
Technical Support Representative
OneStop Technology Solution
02.2009 - 07.2016
Bachelor of Science - Economics
University of Abuja
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