Richard Ortegon
Spring,TX
Summary
Successful Dental Network Recruiter with 22 years of experience in the dental recruitment field. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of recruitment development. Expert in provider relations, provider recruitment for DHMO and PPO lines of business.
Overview
22
22
years of professional experience
Work History
Sr. Dental Network Recruiter
Guardian Life Insurance
Bethlehem, PA
04.2006 - Current
- Identified best practices for recruiting for both DHMO and PPO products , awarded incentive every year.
- Exceeded stretch recruitment and expansion goals for DHMO and PPO networks in my assigned MSA's.
- Ensured compliance with applicable rules and regulations regarding DHMO recruitment activities in Texas.
- Utilized internal recruiting systems (SalesForce) to record, update and track all candidate progress.
- Utilized Fluent and Tableau Data to determine best offer and discount from the Dental Means when speaking with a provider regarding fee negotiations
- Developed or implemented recruiting strategies to meet current or anticipated territory outreach and expansion.
- Conducted regular or ad-hoc audits of offices within the region to assess compliance with established standards
- Resolved customer complaints promptly by utilizing problem-solving skills.
- Collaborated with other departments on initiatives to improve customer service levels.
- Ensured compliance with HIPAA regulations while handling confidential patient and provider information.
- Explained policies, procedures of plan to providers and staff
Sr. Dental Network Recruiter
UHC
Houston, TX
09.2002 - 04.2006
- Utilized best practices for recruiting DHMO and PPO providers.
- Developed recruitment strategies to achieve Win - Win scenarios
- Utilized internal recruiting system to record, update and track all candidate progress (Excel Spreadsheets)
- Resolved customer complaints promptly by utilizing problem-solving skills.
- Collaborated with other departments on initiatives to improve customer service levels.
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Ensured compliance with HIPAA regulations while handling confidential patient and provider information.
Education
High School Diploma -
Aldine High School
Houston, TX05-1982
Some College (No Degree) - Business Management
Lone Star College System
Spring, TXSkills
- Recruitment Strategies
- Network and Line of Business Expansion
- Contract Negotiation and Administration
- Self-Motivated Work Ethic
- Networking
- Microsoft Office
- Cross-Functional Teamwork
- Partnership Collaboration and Enhancement
Affiliations
- Love working in my yard, laughing and playing with my 2 dogs and 1 cat, enjoy spending time with family and friends in the Texas Hill Country and trips to the beach.
Timeline
Sr. Dental Network Recruiter
Guardian Life Insurance
04.2006 - Current
Sr. Dental Network Recruiter
UHC
09.2002 - 04.2006
High School Diploma -
Aldine High School
Some College (No Degree) - Business Management
Lone Star College System
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