Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Timeline
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Richard Parrott

Hays,KS

Summary

25 years of customer service and performance with a reputation of going above and beyond for the customer as a FedEx Courier. As Team Leader demonstrated leadership, teamwork, workplanning and problem-solving in stress situations learned from military training. Uses technical background as a former TV Broadcast technician to troubleshoot and repairs appliances and electronics in free time.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Team Leader

FedEx
01.2019 - Current
  • Training of employees on new routes to provide the best customer service
  • Coordinating with vendors for building and vehicle maintenance, monitoring and ordering supplies
  • Problem-solving and route restructure to ensure all routes are covered in an event of understaffing, late freight, and weather.

DOT Courier/Swing/Dangerous Goods Specialist

FedEx
10.1999 - Current
  • Knowledge of all routes run out of Hays, Ks and Salina, Ks. Covered routes when understaffed or couriers on vacation. When needed ran routes in Salina, Wichita, Hutchinson, Dodge City, and Garden City.
  • Demonstrated excellent customer service skills at each pick-up and delivery location, fostering positive relationships with clients and representing the company professionally.
  • Assisted in resolving client issues or concerns regarding deliveries, providing timely feedback to management for continuous improvement efforts.
  • Trained as Dangerous Goods Specialist for inspection of all DG packages that go through the Hays Station.

TV Broadcasting Technician

KSNC-2 TV
05.1993 - 04.1999
  • Worked with engineers to install and operate equipment such as media control systems, satellite receivers, audio mixing consoles, frequency analyzers to used broadcast TV programs
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Daily preventative maintenance on equipment
  • Setup and operate commercial video playlist for broadcasts.

Combat Wireman/ Field Radio Operator

Kansas Army National Guard
12.1987 - 12.1995
  • Established communications by wire and radio at advanced positions for Field Artillery unit.
  • Wire to wire communications directly between individual 16" Howitzers.
  • Troubleshoot and repair communication loss under live fire situations.
  • Daily preventative maintenance on equipment

Education

Bachelor of Arts - Communications

Fort Hays State University
Hays, KS
12-1992

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Attention to detail
  • Verbal and written communication
  • Work planning and prioritization

Accomplishments

  • 23 Years Safe Driving Award
  • 5 Bravo Zulu Awards for excellent customer service
  • FedEx Dangerous Goods Specialist certification
  • 9 Years Army National Guard (Honorable Discharge)

Certification

Dangerous Goods Specialist

CDL Class C Haz Mat Endorsement

Hobbies

Spending time with our Grandchildren playing sports, video games and goofing around.

Travel with my wife and family. We like to focus on great food recommendations where we travel.

Home remodel: running electrical, installing lights, outlets, plumbing toilets, showers, sinks, tile work, drywall, roofing, fencing, concrete. Installed reverse water osmosis system, wall mounted gas water heater,

Building computers and gaming computers, fixing electronics like gaming consoles, game controllers, laptops, electronic toys. Fixing washers and dryers for family to save them money.

Doing repair work on my vehicles, installing car stereos and speakers, installing backup cameras,



Timeline

Team Leader

FedEx
01.2019 - Current

DOT Courier/Swing/Dangerous Goods Specialist

FedEx
10.1999 - Current

TV Broadcasting Technician

KSNC-2 TV
05.1993 - 04.1999

Combat Wireman/ Field Radio Operator

Kansas Army National Guard
12.1987 - 12.1995

Bachelor of Arts - Communications

Fort Hays State University

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