Richard Pepe
WARWICK,RI
Summary
Accomplished District Service Manager at Henry Schein Dental, adept in operations management and team leadership. Enhanced departmental revenue and customer satisfaction through efficient process optimization and effective conflict resolution. Proven track record in staff training and development, with a focus on achieving results through collaboration and a positive attitude.
Work History
District Service Manager
Henry Schein Dental
03.1997 - 09.2024
- Managed a team of technicians, ensuring proper training and adherence to company policies and procedures.
- Mentored junior staff members on best practices in client engagement, promoting professionalism across the entire team.
- Enhanced communication within the team through regular meetings, improving overall department cohesion and effectiveness.
- Optimized scheduling processes to maximize technician productivity and minimize travel time between appointments.
- Streamlined service processes for increased efficiency and faster response times to client inquiries.
- Increased departmental revenue by identifying upselling opportunities during routine maintenance visits.
- Effectively managed escalations from clients regarding service issues, bringing matters to swift resolution while preserving relationships wherever possible.
- Improved customer satisfaction by addressing and resolving service issues promptly and effectively.
- Collaborated with sales teams to identify customer needs and develop tailored service solutions.
- Conducted regular performance reviews for staff members, providing feedback and coaching for improvement.
- Resolved customer complaints in professional and timely manner.
US Coast Guard
US Goverment,
11.1977 - 11.1987
- Completed detailed reports on daily activities, incidents, or irregularities observed during shift hours.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Upheld a professional appearance and demeanor while on duty, projecting authority and confidence to deter potential threats and instill trust in clients.
- Electricians mate all aspects of electrical install repair and service.
Education
GED -
Skills
- Team Collaboration
- Staff Training and Development
- Coaching and Mentoring
- Conflict Resolution
- Operations Management
- Positive Attitude
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Multitasking and Organization
- Team Leadership
- Trustworthy and Honest
Classic car building and repair
Lifetime Hobby of building, customization and repair of classic automobiles
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