Richard Phon

• Worked with a team to optimize workflow and ensure customer satisfaction
• Managed seating layout and table rotations to minimize customer wait time and prepare for rush
• Worked with back of house crew for order accuracy and resolve order discrepancies
• Handled stressful fast-paced environments, dealing with issues calmly and patiently
• Monitored and maintained inventory levels of essentials items, prioritizing readiness

• Warmly greeted guest upon arrival to provide a welcoming environment
• Balanced in-person customers and phone calls, ensuring both are helped in a timely manner
• Handled cash and card payments and keeping records of tips and potential issues
• Directed customers with questions and concerns and informed guests of promotions and specials

• Operated and maintained commercial mixing, baking, and frying equipment while meeting production requirements
• Coordinated production requirements for anticipated customer demand
• Managed equipment and production issues while maintaining quality and workplace safety.

GPA: 3.44

• Dean’s List, 5 quarters
• GPA: 3.52