Richard Pirame
Stamford,CT
Summary
At Alorica, I spearheaded initiatives that enhanced call center operations, notably through process optimization and data analysis, leading to significant efficiency improvements. My expertise in call center software and ability to generate actionable insights from call volume data exemplify my analytical and leadership skills.
Overview
6
6
years of professional experience
Work History
Server
Giovanni
Darien, CT
03.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
Call Center
Alorica
Domingo
09.2018 - 12.2023
- Contributed ideas during team meetings, leading to improvements in overall call center operations.
- Streamlined call center operations by implementing efficient processes and workflows.
- Prepared detailed reports on call volume data analysis which led to improved call center efficiency.
- Provided valuable insights on call center operations; helping managers make informed decisions regarding staffing requirements.
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
- Analyzed call center data to identify trends and opportunities for process improvement initiatives.
- Improved call center efficiency by revising scripts, processes, and management practices for better results.
Education
High School Diploma -
College Canado
HaitiGeneral Studies -
Stamford Adult’s School
Skills
- Call center software
- Call center transactions
- Call center operations experience
- Call center background
- Professional attitude
- Order taking
- Safe food handling
- Cleanliness standards
- Food presentation
- Food station setup
- Table setting
- Active listening
- Critical thinking
- Call center experience
Accomplishments
Computer skills:
Languages
Spanish
Full Professional
English
Professional Working
Haitian creole
Native or Bilingual
Timeline
Server
Giovanni
03.2024 - Current
Call Center
Alorica
09.2018 - 12.2023
High School Diploma -
College Canado
General Studies -
Stamford Adult’s School