Richard Ponce
Cypress,Texas
Summary
Inspiring Personal Trainer with comprehensive experience preparing and delivering fitness programs based on clients' goals. Friendly and motivational to set positive energy and tone. Skillful in creating actionable fitness plans for clients at all levels. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Customer-oriented sales professional with over 5 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations and Personal Trainer
LA Fitness
Houston, TX
04.2022 - Current
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Dicks Sporing Goods
Houston, TX
09.2020 - 04.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
Education
Some College (No Degree) - Kinesiology
Lone Star College System
Cypress, TXAssociate of Arts - Psychology
Lone Star College System
Cypress, TXSkills
- Exercise program design
- Strength training
- Member support
- Client Coaching
- Motivational
- Health and wellness
- Leadership skills
- Problem-Solving
- Sales expertise
- Customer Service
Affiliations
- Former Baseball Player
- Strength and Conditioning training
- Body Building
Certification
- NASM Certified Personal Trainer
Timeline
Operations and Personal Trainer
LA Fitness
04.2022 - Current
Sales Associate
Dicks Sporing Goods
09.2020 - 04.2023
Some College (No Degree) - Kinesiology
Lone Star College System
Associate of Arts - Psychology
Lone Star College System
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