Richard Pratt
Ottawa
Overview
26
26
years of professional experience
Work History
Security Operations Manager
TekStream Solutions
Atlanta
05.2025 - Current
- Manage Tier 1, Tier 2, and Tier 3 SOC analysts
- Oversee security monitoring and incident response operations
- Review and approve incident reports and escalations
- Ensure SLAs and response times are met for MDR clients
- Improve detection rules, use cases, and SOC processes
- Coordinate incident response with customers and leadership
- Manage SOC staffing, scheduling, and training
- Report security metrics, trends, and risks to leadership
- Work with SIEM/SOAR tools like Splunk
- Lead major security incident response efforts
Security Operations Analyst II
TekStream Solutions
Atlanta
09.2023 - 04.2025
- Review and investigate security alerts from tools like Splunk SIEM / SOAR
- Perform incident investigation and response
- Analyze logs, network traffic, and suspicious activity
- Determine severity and impact of security incidents
- Contain or remediate threats
- Document incidents and write reports
- Assist Tier 1 analysts and escalate serious incidents to Tier 3
- Help improve detection rules and security monitoring processes
Security Operations Center Analyst
Ultimate Software/UKG
Weston
02.2016 - 03.2023
- Maintained team compliance with professionalism guidelines and security team standards.
- Recorded required data for incident reports and files.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Attentively monitored closed-circuit television footage to check for visible suspicious activity.
- Worked closely with IT department to keep computers and networks secure.
- Conducted intense investigations of suspected internal employee theft and embezzlement.
Ethical Hacker
INS/BT
Santa Clara
11.2005 - 02.2016
- Completed investigations of security incidents and wrote reports for permanent record.
- Held routine and surprise drills to keep help security team members practice response plans.
- Worked closely with IT department to keep computers and networks secure.
- Conducted intense investigations of suspected internal employee theft and embezzlement.
- Improved employee security adherence through detailed presentations for up to [Number] attendees.
Network Security Engineer
BB&T Bank
Wilson
03.2003 - 11.2005
Help Desk Technician
Equitable Resources
Pittsburgh
01.2000 - 03.2003
Education
High School Diploma -
Sharples High School
Sharples, WV06.1988
Timeline
Security Operations Manager
TekStream Solutions
05.2025 - Current
Security Operations Analyst II
TekStream Solutions
09.2023 - 04.2025
Security Operations Center Analyst
Ultimate Software/UKG
02.2016 - 03.2023
Ethical Hacker
INS/BT
11.2005 - 02.2016
Network Security Engineer
BB&T Bank
03.2003 - 11.2005
Help Desk Technician
Equitable Resources
01.2000 - 03.2003
High School Diploma -
Sharples High School