Richard Race
Albany,NY
Summary
Experienced Supervisor at PrimeFlight Aviation Services, adept in operations management and strategic planning, who significantly enhanced team productivity and customer satisfaction. Excelled in staff management and complex problem-solving, ensuring seamless support for customers with disabilities. Demonstrated exceptional leadership and communication, driving operational excellence and maintaining strong ties with management. Experienced in leading team members in on-time job completion. Assigned tasks, trained employees, provided feedback, mediated interpersonal conflicts and implemented company procedures. Excellent communication and listening skills. Provided leadership and vision which drove teams to meet goals.
Overview
13
13
years of professional experience
Work History
Supervisor
PrimeFlight Aviation Services
05.2011 - Current
- Worked alongside the TSA, airport operations, and multiple airlines to ensure that customers with disabilities were able to travel with no added stress or hardship.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Improved customer satisfaction with timely customer service and the utmost professionalism.
- Increased team productivity by implementing efficient strategies and setting clear expectations for staff members.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Education
Bachelor of Arts - Sociology And Anthropology
University of Albany
Albany, NY05.2025
Associate of Applied Science - Business Administration
Columbia-Greene Community College
Hudson, NY05.2010
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Schedule development
- Excellent Communication
- Decision-Making
- Proficiency in Office software
References
Michael Plouffe
Manager- PrimeFlight Aviation Services
(518) 528-7310
Mplouffe@primeflight.com
Scott Green
Supervisor- PrimeFlight Aviation Services
(518) 813-7172
Scott.Green@nysed.gov
Owen Sterling
Software Developer- NYS Office of Information Technology Services
(518) 929-0506
Owen_90@yahoo.com
Timeline
Supervisor
PrimeFlight Aviation Services
05.2011 - Current
Bachelor of Arts - Sociology And Anthropology
University of Albany
Associate of Applied Science - Business Administration
Columbia-Greene Community College
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