Richard Randall
Jacksonville,FL
Summary
Experienced Senior Physical Therapy Scheduler with 10+ years of coordinating medical appointments, verifying authorizations, and managing high-volume provider calendars. Known for accurate scheduling, timely detail oriented task completion, and strong communication with providers, patients, and adjusters over verbal and written means.
Overview
10
10
years of professional experience
Work History
Senior Physical Therapy Scheduler
One Call Care Management
Jacksonville, FL
05.2016 - 10.2026
- Coordinated medical appointments for injured workers through One Call Care Management scheduling systems.
- Communicated with providers, patients, and adjusters to confirm visit details.
- Verified patient demographics and contact details before appointment setup.
- Reviewed authorization requirements before booking services and appointments.
- Updated scheduling records in care management systems with accurate appointment information.
- Maintained daily workflow across high-volume scheduling requests and provider calendars.
- Maintained the scheduling Help Desk to assist fellow employees with questions, issues , and escalations they may have.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Maintained accurate records of all tasks completed.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
Education
GED -
Sandalwood High School
Jacksonville, FL01-1989
Skills
- Appointment scheduling
- Provider coordination
- Insurance authorization
- Schedule documentation
- Task management
- Calendar management
- Medical records management
- Data management tools
Timeline
Senior Physical Therapy Scheduler
One Call Care Management
05.2016 - 10.2026
GED -
Sandalwood High School