Summary
Overview
Work History
Education
Skills
Timeline
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RICHARD REISER

Tucson

Summary

Experienced Shift Manager and Service Technician with a proven track record of keeping things organized and customers happy with high-quality, efficient services

Overview

7
7
years of professional experience

Work History

Service Technician

Cummings Plumbing, Heating and Cooling
11.2022 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.

Shift Manager

Five Guys
07.2021 - Current
  • Client relations strength
  • Strategic sales knowledge
  • Sale expertise
  • Handled all customer complaints professionally, putting customer satisfaction first
  • Taught customers about the brand in order to pique their interest in the company's mission and values
  • Worked closely with team members to schedule breaks and shifts to comply with state regulations
  • Received numerous positive reviews praising my commitment to providing excellent customer service

Crew Member

Wendy's
04.2020 - 05.2021
  • Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods
  • Was in charge of taking orders from customers
  • Performed daily inspections, basic maintenance, and minor repairs to keep gear and equipment in good working order

Customer Service Specialist

DICK'S Sporting Goods
08.2017 - 02.2019
  • Dealt with a wide range of customer service, operational, and administrative tasks every day
  • Increased sales revenue by skillfully promoting a variety of [Product or Service] options
  • Respond to inquiries about warranties and terms of sale
  • Met and exceeded performance goals by approaching all interactions with an organized and relationship-driven approach

Education

Some college - General Studies

Pima Community College
Tucson, AZ

High School -

Mountain View High School
Tucson, AZ
01.2018

Skills

  • Problem resolution
  • Positive and friendly
  • Cash handling and management
  • Supervision

Timeline

Service Technician

Cummings Plumbing, Heating and Cooling
11.2022 - Current

Shift Manager

Five Guys
07.2021 - Current

Crew Member

Wendy's
04.2020 - 05.2021

Customer Service Specialist

DICK'S Sporting Goods
08.2017 - 02.2019

High School -

Mountain View High School

Some college - General Studies

Pima Community College

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RICHARD REISER