Richard Riley

Motivated IT professional with hands-on experience in help desk support, Active Directory administration, Windows environments, and network troubleshooting. Experienced in resolving technical issues, managing user accounts, and documenting IT service requests. Strong customer service and communication skills with a focus on delivering efficient technical solutions and maintaining secure, reliable systems.

• IT Support Trainee Member – JobSkillShare
• Hands-on training in help desk troubleshooting, Windows administration, and user support workflows.
• Practiced Active Directory management, ticket documentation, and technical support processes.
• GRC Internship Program – Lemonade vLab
• Completed training in Governance, Risk, and Compliance practices.
• Studied risk assessment methods and cybersecurity frameworks such as NIST and ISO.
• Practiced policy development, risk documentation, and security governance processes.

• Built a virtual enterprise IT environment using VirtualBox and Windows Server.
• Configured Active Directory Domain Services including users, groups, and organizational units.
• Performed common help desk tasks such as password resets, account unlocks, and user permission management.
• Simulated help desk ticket workflows using enterprise service desk tools.
• Installed and joined Windows client systems to an Active Directory domain.
• Diagnosed network connectivity issues using command line troubleshooting tools.
• Documented troubleshooting steps and resolutions following IT service desk best practices.