Richard Rivard
NEW LONDON,CT
Summary
Detail-oriented Online Grocery Associate with 20 years of experience in order fulfillment and customer service. Proven track record in optimizing workflows and enhancing customer satisfaction through accurate order processing.
Overview
23
23
years of professional experience
Work History
Online Grocery Associate
Walmart
Waterford, CT
05.2006 - Current
- Managed online grocery order fulfillment, ensuring accuracy and timely delivery to customers.
- Operated inventory management systems to track stock levels and reorder products as needed.
- Trained new associates on operational procedures and best practices for efficiency.
- Collaborated with team members to optimize workflow in high-demand periods, enhancing service quality.
- Resolved customer inquiries related to online orders, providing excellent service and support.
- Implemented process improvements that streamlined order picking and packing operations for efficiency gains.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
- Handled packages with care while transporting from truck to loading dock.
- Sorted and properly arranged items.
- Unloaded packages with care and placed in proper staging area.
- Increased efficiency by organizing and streamlining unloading processes.
- Assisted other team members in navigating large loads.
- Collaborated with management to develop efficient restocking schedules based on sales trends.
- Implemented process improvements that reduced stock replenishment time during peak hours.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Collaborated with team members to complete large-scale restocking projects within tight deadlines.
- Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
- Fork Lift certified
- Walkie stacker certified
Caregiver
Gt Independence
Waterbury, CT
04.2024 - 05.2025
- Provided personalized care and companionship to clients, ensuring comfort and well-being.
- Assisted clients with daily living activities, promoting independence and dignity.
- Administered prescribed medications and monitored client health conditions regularly.
- Developed and maintained strong relationships with clients and their families for effective communication.
- Coordinated transportation for clients to medical appointments and social events, enhancing community engagement.
- Identified potential risks in client environments, implementing proactive measures to ensure safety.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Overnight Stocker and Receiver
Target
Waterford, CT
07.2003 - 10.2005
- Stocked shelves efficiently to ensure product availability and presentation standards.
- Received and processed merchandise deliveries, verifying accuracy against purchase orders.
- Organized backroom storage to optimize space and improve accessibility for team members.
- Assisted team members in locating inventory quickly, enhancing overall store operations.
- Maintained cleanliness and safety standards throughout stock areas to comply with company policies.
- Trained new hires on stocking procedures and safety protocols to enhance team performance.
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Reduced out-of-stock incidents by promptly unloading delivery trucks and efficiently sorting received goods.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
Education
East Lyme Highschool
East Lyme, CTSkills
- Order accuracy
- Shelf stocking
- Online order tracking
- Adaptability to change
- Stock replenishment
- POS system operation
- Planning and organization
- Heavy lifting
- Online order processing
- Decision-making
- Quick learner
- Problem-solving
- Dependable and reliable
- Problem-solving abilities
- Multitasking
- Critical thinking
Timeline
Caregiver
Gt Independence
04.2024 - 05.2025
Online Grocery Associate
Walmart
05.2006 - Current
Overnight Stocker and Receiver
Target
07.2003 - 10.2005
East Lyme Highschool