Shantaneia Martinez
1023 College Drive 2003,TX
Summary
Dynamic and detail-oriented professional with extensive experience at Walmart as an Online Grocery Associate. Proven track record in enhancing customer satisfaction through efficient order processing and complaint resolution. Skilled in online order tracking and adaptable to changing environments, consistently meeting deadlines and improving service quality.
Overview
6
6
years of professional experience
Work History
Online Grocery Associate
Walmart
04.2024 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Worked productively with customers to meet order requirements and service expectations.
Housekeeper
HHS
02.2023 - 11.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Production Worker
Husqvarna Outdoor Products
02.2024 - 05.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Phlebotomist
Grifols Biomat USA
09.2021 - 03.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Used personal protective equipment correctly to protect coworkers and patients.
Customer Service Representative
Alorica
12.2020 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Production Worker
Pilgrims Pride
10.2020 - 12.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Housekeeper
The Villa @nursing
07.2020 - 10.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Production Worker
Pilgrim Pride
09.2019 - 03.2020
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Education
High School Diploma -
Options Alternative High School
Texarkana, TX03.2019
Skills
- Customer engagement
- Flexible scheduling
- Order accuracy
- Complaint resolution
- Efficient packing
- Shelf stocking
- Food safety awareness
- Online order tracking
- Adaptability to change
- Barcode scanning
- Customer service
- Attention to detail
- Heavy lifting
- Online order processing
- Upbeat and outgoing attitude
- Lift up to number pounds
- Verifying order accuracy
- Physical stamina
- Relationship building
- Prioritizing orders
- Product knowledge
Timeline
Online Grocery Associate
Walmart
04.2024 - Current
Production Worker
Husqvarna Outdoor Products
02.2024 - 05.2024
Housekeeper
HHS
02.2023 - 11.2024
Phlebotomist
Grifols Biomat USA
09.2021 - 03.2022
Customer Service Representative
Alorica
12.2020 - 03.2022
Production Worker
Pilgrims Pride
10.2020 - 12.2020
Housekeeper
The Villa @nursing
07.2020 - 10.2020
Production Worker
Pilgrim Pride
09.2019 - 03.2020
High School Diploma -
Options Alternative High School
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