Richard Rivera
The Bronx,NY
Summary
Dynamic team leader with expertise in conflict resolution and team building. Known for fostering a positive work environment and maintaining calm under pressure, driving productivity and collaboration within diverse teams.
Overview
42
42
years of professional experience
Work History
Handyman
85 Street Building Association
New York, New York
01.2015 - Current
- Assisted with home repairs and maintenance tasks across various properties.
- Utilized hand tools and power tools for efficient project completion.
- Followed safety protocols while performing repairs and installations.
Freelance Construction
Self Employed
New York, NY
02.1984 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Operated a variety of machinery and tools safely and efficiently.
- Completed routine maintenance and repair.
Education
Associate of Arts - Computer Technology
American School of Technology
New York06-1981
Skills
- Maintenance & repair
- Friendly, positive attitude
- Interpersonal communication
- Conflict resolution
- Team management
- Calm under pressure
- Team building
- Leadership
- Flexible and adaptable
- FLUENT IN [English & Spanish]
- Computer skills
Timeline
Handyman
85 Street Building Association
01.2015 - Current
Freelance Construction
Self Employed
02.1984 - Current
Associate of Arts - Computer Technology
American School of Technology