Summary
Overview
Work History
Education
Skills
Volunteerism
Timeline
Generic

Richard Rourke

Marshfield ,MA

Summary

Experienced Program Manager skilled in managing functional operations and scheduling of CXM projects. Brings 37 years of valuable expertise striving towards results from objectives set forth. Attentive to detail with experience in coordinating projects, programs and improvements. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Program Manager

Verizon Communications Inc
01.2020 - Current
  • Establishes performance goals for field teams and provides measurable feedback.
  • Schedules and oversees CXM projects to drive operational excellence.
  • Conducts weekly partnership meetings to align on multiple program objectives.
  • Takes initiative to share best practices with team members/peers on strategies/productivity to accomplish challenging goals.
  • Optimizes resource allocation, effectively balancing priorities and managing competing demands.
  • Identifies program obstacles and communicates possible impacts to team and leadership.

Manager, Field Operations

Verizon Communications Inc
02.2008 - 01.2020
  • Managed various teams of up to 30 field technicians, who installed, maintained and built-out fiber optic network throughout the Metro Boston area.
  • Ensured timely completion of projects and adherence to safety/quality standards.
  • Championed culture of safety among field staff, leading by example and emphasizing importance of following safety protocols at all times.
  • Improved field operations efficiency by streamlining processes and implementing new technologies.
  • Established performance metrics for field operations, driving continuous process improvements and better resource allocation. Ensured quantity of tech's were minimal on all projects to reduce costs for efficiency.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Information Technology Project Management

Boston University
Boston, MA

Skills

  • Optix DSP for CXM
  • CXM VZ apps (Vbuild,NJUNS,DCWeb)
  • Presentation and Public Speaking
  • Program/Project Management
  • Microsoft/Google Apps
  • Force/Capacity movements
  • Scheduling and Planning

Volunteerism

Volunteered for over 15 years in community services as a volunteer assistant High School Wrestling coach.

Timeline

Program Manager

Verizon Communications Inc
01.2020 - Current

Manager, Field Operations

Verizon Communications Inc
02.2008 - 01.2020

Information Technology Project Management

Boston University

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Richard Rourke