Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Richard Routzahn

Medina,United States

Summary

Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

25
25
years of professional experience

Work History

Director of Inflight Services

Connect Airlines
10.2022 - 07.2024
  • Influenced WMA's Airlines' safety and efficient administration of inflight activities, establishing successful career succession within the operational pillar of the department
  • Responsible for driving the strategic vision of the inflight personnel
  • Responsible for assuring that the highest standards of safety, compliance and customer service are met by all members of the inflight operations department
  • Oversaw the inflight department including the management of facilities, flight attendants, administrative personnel and their related activities
  • Responsible for the department's safety performance, operational performance and contractual compliance
  • Responsible for development and implementation of inflight departmental policies, procedures, goals and objectives that support the WMA vision and mission
  • Responsible for establishment, evaluation, and administration of all standards of work performance, appearance, dependability, attendance, conduct, service and safety consistency for line Flight Attendants
  • Support safety risk management processes within Inflight that support the principles of the Safety Management System (SMS)

Manager-Inflight Services & Training

Aha! Powered by ExpressJet Airlines
05.2021 - 08.2022


  • As the Manager of Inflight Services & Training was responsible for leading and the rebuilding of the Inflight Services and Inflight Training departments.
  • Responsibilities included but were not limited to, creating and publishing flight attendant manuals and bulletins, applying all aspects of the flight attendant collective bargaining agreement, uniform and on-board product brand development, recall of furloughed employees and ensuring training requirements are met and all aspects of employee relations as it related to the Inflight department


Regional Manager, Inflight Services

ExpressJet Airlines
03.2016 - 10.2020
  • As the Inflight Regional Manager, I was responsible for the oversight of Operations at the key hubs - Cleveland, Newark, Chicago and Knoxville for 4 Inflight Supervisors, 1 Base Administrator and 600+ Flight Attendants
  • All areas of employee relations in addition to supporting, motivating, and communicating effectively with Inflight Supervisors and Flight Attendants
  • Meet with other departments and business partners on a regular basis to discuss changes/ issues; communicate to affected team members
  • Coordination/Implementation of any change in process that impacts the United Airlines operations
  • Conduct investigatory meetings and investigate critical high level incidents as needed. Determine proper steps forward
  • Ensure compliance with the collective bargaining agreement
  • Schedule, hear and respond to all level 1 grievances
  • Compose Company responses and settlement agreements
  • Oversee local budgetary costs, conduct supervisor evaluations and manage salary increases
  • Travel 2-3 days per week to support the ExpressJet field cities

Senior Manager, Inflight Operations

ExpressJet Airlines
01.2006 - 03.2016
  • Managed Daily Operations of Inflight Supervisors and 250-300 Flight Attendants
  • Coordinated and implemented all processes and or improvements
  • Participated as a Company Board member for Inflight System Board of Adjustment & Arbitration's
  • Developed Inflight Supervisors through coaching and counseling
  • Mentored new Managers
  • Provided policies and procedures presentation overview for Initial Flight Attendant Training classes

Inflight Supervisor

ExpressJet Airlines
09.2002 - 01.2006
  • Operational oversight of line Flight Attendants and their supervision, including coaching for improvement, counseling and mentoring
  • Ensured compliance of the Flight Attendant Manual, Company policies and procedures, scheduling legalities and the Flight Attendant Collective Bargaining Agreement
  • Responsible for accurate entry and maintenance of Flight Attendant records and correspondence
  • Worked in a fast-paced environment/deadline driven department with frequent interruptions

Flight Attendant

ExpressJet Airlines
04.1999 - 09.2002
  • Ensured the safety, welfare, and comfort of the customers in accordance with Company policies and FAA standards
  • Complied with schedule and rest requirements as determined by Federal Regulations or as agreed upon by the Company and the union
  • Demonstrated and exuded confidence while performing all aspects of safety and customer service procedures

Education

Diploma - Airline/Tourism and Travel

BOYD SCHOOL A Division of Pittsburgh Technical Institute
01.1999

Skills

  • Customer service
  • Company image and messaging
  • Decision-making
  • Operations management
  • Staff development
  • Conflict/Complaint Resolution
  • Employment Assessments
  • Mentoring/Coaching
  • Union Relations and Compliance
  • Employee Document/File Maintenance
  • Employee Investigations
  • Risk Management
  • Microsoft/PowerPoint/Word
  • Human Resource Partner

Timeline

Director of Inflight Services

Connect Airlines
10.2022 - 07.2024

Manager-Inflight Services & Training

Aha! Powered by ExpressJet Airlines
05.2021 - 08.2022

Regional Manager, Inflight Services

ExpressJet Airlines
03.2016 - 10.2020

Senior Manager, Inflight Operations

ExpressJet Airlines
01.2006 - 03.2016

Inflight Supervisor

ExpressJet Airlines
09.2002 - 01.2006

Flight Attendant

ExpressJet Airlines
04.1999 - 09.2002

Diploma - Airline/Tourism and Travel

BOYD SCHOOL A Division of Pittsburgh Technical Institute

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Richard Routzahn