Richard Rubino

Dynamic Project Manager with a proven track record, excelling in client relations and stakeholder communication. Adept at managing multiple projects simultaneously, I enhance client satisfaction through effective communication and resource allocation, achieving project success while maintaining budgets and timelines. Passionate about building strong relationships and delivering high end customer satisfaction.

Title: Project Manager and Customer Relations Specialist

• Project Manager, Single Digits, 09/01/04, Present, Managed HSIA Installations and upgrades at Marriott Hotels and other smaller brands while ensuring all features stayed within brand standards if necessary., Managed 30-40 projects at any given time., Scheduled regular calls and updates to keep all stakeholders updated on status of project., Ensured accurate SOW and BOM as well as met budget and timelines., Tracked all materials and change orders to ensure arrival and all costs calculated.
• Project Manager, AVI-SPL, 04/01/24, 08/01/04, Oversee the overall direction, coordination, implementation, execution, control and completion of specific AV systems integration projects., Ensure projects achieve time, scope, budget, quality, safety and customer satisfaction requirements., Facilitate internal and external Project Kickoff meeting among Sales, Engineering, Programming, Fabrication & Installation, Customer resources, and Third Party resources (as needed)., Read and interpret AV drawings., Ordered and tracked all necessary equipment to arrive upon scheduled time.
• Project Manager, Safety NetAccess, 01/01/24, 04/01/24, Managed Hilton Unonet installs and upgrades. Provided Project Management for Hilton Connected room. Also worked with Marriott hotels to ensure their network upgrades were completed on time and within budget. All in accordance to each brands standards., Administered many ongoing projects while keeping customers informed on status and scheduling while co-operating with internal personnel to finalize projects from inspection to completion., Supervised and directed efforts of technicians and sub-contractors along with our Network Engineers., Tracked, reported, and documented project milestones to continually assess project status to keep deliverables within projected time and budget to ensure customer satisfaction., Created and tracked billable and non-billable change orders and completed billing and finalized invoicing from technicians to take the jobs to completion., Verified Access Point placement, switches and gateways needed along with patch cable for RF and fiber. Verified licensing ordered if necessary. Collected necessary documentation from customer ie. Cable Certifications, ISP information, 3rd Party Vendor etc., Ordered and tracked all necessary equipment to arrive upon scheduled time.
• Project Manager, Groove Technology, UT, 10/01/21, 01/01/24, Provided HD, SD, IPTV and Streaming video content solutions by formulating deliverable project designs with comprehensive specifications based on architectural design plans, including cabling, distribution, headend architecture, and network connectivity., Oversaw all pre-sale property site surveys by scheduling, leading, and accumulating project details while developing executable project plans with adjustable designs to prevent cost overuse on projects., Managed installation of DRE and Headend DirecTV systems for customer base of hospitality and healthcare facilities in the U.S., Administered many ongoing projects while keeping customers informed on status and scheduling while co-operating with internal personnel to finalize projects from inspection to completion., Supervised and directed efforts of technicians and sub-contractors and negotiated employment rates with all subcontracted technicians for projects. Arranged for flights and hotels as needed., Tracked, reported, and documented project milestones to continually assess project status to keep deliverables within projected time and budget to ensure customer satisfaction., Completed billing and finalized invoicing from technicians to take the jobs to completion., Coordinated site surveys with technicians in the field and clients to determine necessary equipment and customer needs., Assisted technicians and our support team on any technical issues during and after installation.
• Project Manager, Allbridge, NC, 01/01/14, 01/01/21, Provided HD, SD, IPTV and Streaming video content solutions. Coordinated installations and kept communications open with the customer. Negotiated pricing with sub contractors for labor and travel. Ensured all equipment was delivered on time as well as arranging installation technicians both from in-house and sub-contractors. Assisted with technical configurations and troubleshooting throughout the duration of the installation and any issues that arise after., Designed, executed, and invoiced all new production additions to video distribution systems for nationally recognized customer base of hospitality and healthcare facilities in the U.S., Reviewed, manufactured and priced OTT solutions for Mariott hotels., Optimized quoting and system upload procedures to enhance workflow efficiencies by integrating effective Microsoft XL cost analysis tools resulting in a minimum 32.4% margin on all video projects., Supervised and directed efforts of installation managers, project coordinators, technicians, and sub-contractors., Tracked, reported, and documented project milestones to continually assess project status to keep deliverables within projected time and budget to ensure customer satisfaction., Operated with video technicians in the field to organize site surveys for clients, administered delivery of document survey results, and negotiated employment rates with all subcontracted technicians for projects.
• Installation Manager, Bulk TV & Internet, NC, 01/01/12, 01/01/14, Sustained high levels service with negligible impact on guests by directing on-site field technicians in troubleshooting RF signal and network communication issues. Administered all on-site field technicians throughout the installation of DirecTV satellite service at nationwide hospitality properties, including in-house and subcontracted technicians., Assisted key hospitality corporations, including Hilton Worldwide, Marriott, IHG International, and Hyatt by spearheading the installation procedure of DirecTV's Residential Experience (DRE) for the nation's largest commercial DirecTV dealer., Sustained and enhanced relations with all property general managers and healthcare executives aimed at ensuring the streamlined transition from the existing provider to Bulk TV., Reviewed all site surveys, property design layouts, materials' bills, and property-specific attributes to ensure all specifications are met while collaborating with project management to adjust project scope and deliver as-built designs., Established remote access for all equipment including routers, switches, and servers as well as designed and implemented property-specific service parameters for each installation.
• Technical Support Engineer, Bulk TV & Internet, NC, 01/01/12, 01/01/13, Secured 2-time promotion, full-time Tier 2 Technical Support Engineer in <1 year and Installation Manager in <2 years. Enhanced personal skills on all service level platforms aimed at providing comprehensive after-hours support, including tier 1 (SD), tier 2 (HD), and DRE support. Acted as a first-ever full-time technical support engineer., Delivered property-specific troubleshooting for commercial DirecTV service customers, comprising Hilton Worldwide by constructing and sustaining first-ever full-time after-hour remote technical support queue., Supported multiple DirecTV service platforms throughout nationwide hospitality properties, utilizing remote access tools and on-site directives.
• Field Technician, at&t, Raleigh, NC, 01/01/07, 01/01/10
• Field Technician, at&t, Raleigh, NC, 01/01/12, 01/01/12